Service Desk AnalystVirtualVocations • Richmond, Virginia, United States
Service Desk Analyst
VirtualVocations • Richmond, Virginia, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Service Desk Analyst to provide technical support and customer service to users.
Key Responsibilities
Provide general IT end-user support and troubleshoot technical issues
Interact with customers via phone, email, and chat to resolve requests
Document and escalate unresolved issues while ensuring proper ticket management
Required Qualifications
Minimum 6-12 months' experience in a Service Desk or technical support role
Minimum 6-12 months of customer service experience in a professional industry
High School Diploma or GED
Strong troubleshooting and documentation skills
Ability to work weekdays from 9 : 00am-5 : 00pm EST
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