Ruan Neurology Front Desk Supervisor

Front Office Supervisor

As a Front Office Supervisor at MercyOne, you will lead and support front desk and clerical staff to ensure efficient daily operations and exceptional patient service. You'll collaborate with clinic leadership to enforce protocols, manage scheduling, and support compliance with organizational policies. This role includes staff training, performance evaluations, and assisting with hiring decisions. Your leadership helps create a positive, patient-centered environment that promotes smooth clinic workflows.

Essential Functions :

• Assists in directing, motivating, and evaluating clinic personnel; may help set staff priorities and take part in performance evaluations and disciplinary actions.
• Collaborates with clinic management and medical staff to enforce clinic-specific protocols, procedures, and objectives.
• Coordinates with the team to ensure charging and reimbursement updates are integrated throughout clinic operations.
• Promotes a culture of Patient Centered Care, building a team focused on delivering a positive experience at every patient encounter.
• Demonstrates functional knowledge of the responsibilities of directly supervised job roles.
• Assists in developing the clinic budget and monitors staff and supply usage to maintain budget compliance.
• Ensures clinic compliance with MCI policies and implements corrective actions as needed.
• Fosters a team-oriented environment using effective communication to address problems, offer solutions, and ensure mutual understanding among staff and patients.
• Trains and monitors staff to ensure compliance with applicable federal and state regulations.
• Participates in hiring processes and collaborates with HR; may be responsible for hiring within assigned areas.
• Ensures staff meet mandatory education and training requirements, providing mentorship and updates on changes in healthcare practices.
• Schedules and supervises designated clerical personnel.
• Participates in performance improvement activities as appropriate.

Marginal Functions :

Minimum Knowledge, Skills, and Abilities Required :

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.