Implementation Manager

Shift : Compensation :

$100,000 - $110,000

Implementation Manager

Compensation : $100,000 - $110,000

Travel Requirement :

This role requires approximately 80%+ travel to support client implementations, site launches, and operational transitions.

About Capstone

Capstone is a North American supply chain solutions partner with more than 600 operating locations, 20,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

Role Overview

We are seeking an

Implementation Manager

to lead the successful launch, transition, and stabilization of warehouse and distribution operations for one of our key clients. This role is responsible for

executing new implementations , onboarding operations, aligning labor and processes to client requirements, and ensuring operational readiness while meeting safety, service, and financial expectations.

The Implementation Manager serves as the

primary operational lead during startup and transition phases , working cross-functionally with clients, internal stakeholders, and site leadership to ensure a smooth and successful go-live.

Key Responsibilities

Implementation & Launch Leadership

Lead end-to-end implementation of new operations, service expansions, or operational transitions.

Partner with clients to understand scope, expectations, timelines, and success criteria.

Develop and execute implementation plans, ensuring operational readiness prior to go-live.

Identify risks during transition phases and proactively implement mitigation strategies.

Serve as the on-site operational lead during launch and stabilization periods.

Operational Setup & Execution

Oversee inbound, receiving, selection, outbound, inventory control, and customer service processes during implementation.

Ensure labor planning, staffing models, and scheduling align with client volume and service requirements.

Establish standard operating procedures, workflows, and reporting processes.

Ensure accurate setup and execution of labor tracking, billing, and payroll processes.

Safety, Compliance & Performance

Ensure safety programs, policies, and training are fully implemented from day one.

Conduct safety meetings and reinforce compliance with all Capstone and client safety standards.

Monitor performance metrics and adjust staffing or processes as needed to meet service-level expectations.

People Leadership & Training

Interview, hire, onboard, and train associates during implementation phases.

Coach and develop frontline leaders and associates to support operational sustainability.

Address associate issues promptly and professionally during high-change environments.

Financial & Reporting Accountability

Support implementation of budgets, labor forecasts, and cost controls.

Audit labor, billing, and operational reports for accuracy.

Provide daily updates, implementation status reports, and post-launch summaries to leadership.

Qualifications

5+ years of leadership experience in warehouse, logistics, supply chain, or 3PL environments.

Proven experience supporting

new site launches, transitions, or operational implementations .

Strong project execution skills with the ability to manage multiple priorities simultaneously.

Ability to problem-solve and make decisions in fast-paced, evolving environments.

Experience managing labor, budgets, and interpreting P&L statements.

Intermediate proficiency in Excel, Word, Outlook, and PowerPoint.

Excellent communication skills with the ability to work cross-functionally and client-facing.

Physical Requirements

Ability to walk and stand for extended periods.

Ability to lift up to 75 lbs.

Education & Experience

Warehousing, logistics, supply chain, or third-party services experience required.

Bachelor’s degree or equivalent work experience.

Bilingual capability preferred.

Strong customer service orientation with both internal and external stakeholders.

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#CB

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.