Information Technology Operations Director

Job Description

Job Description

Job Title : Information Technology Operations Director

Reports to : Chief Financial Officer

Position Purpose : The IT Operations Director is responsible for strategic leadership and operational management across the Hoffman Family of Companies’ IT function. This role oversees all IT operations, including infrastructure, servers, networking, cybersecurity, cloud services, and end-user computing. The IT Operations Director will lead the IT Operations team, including the IT End User Services Manager and the Infrastructure & Server team, ensuring alignment with business objectives and delivering secure, reliable, and innovative technology solutions.

This position operates in a fast-paced, rapidly growing environment and requires strong skills in prioritization, communication, analysis, project management, people leadership, and solution development.

Employment at Will : Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.

Duties and Responsibilities :

• Partner with business leaders to ensure IT operations effectively support company goals.
• Implement and maintain IT best practices to keep the organization competitive and secure.
• Oversee cybersecurity awareness.
• Serve as the primary liaison with IT vendors, office equipment providers, and telecommunications partners to ensure cost-effective and reliable solutions.
• Engage with staff and managers to assess technology needs and recommend effective solutions.
• Protect company, customer, and employee confidential information at all times.
• Maintain and test backup and disaster recovery systems.
• Oversee procurement, installation, and maintenance of IT equipment, software, and infrastructure.
• Identify infrastructure vulnerabilities and opportunities to improve system security and performance.
• Develop business cases and manage IT projects from planning through implementation.
• Lead, mentor, and develop IT team members to achieve departmental and organizational goals.
• Monitor IT spending and ensure alignment with strategic priorities.
• Perform other IT and management duties as assigned by executive leadership.

Position Requirements :

Physical Demands

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman, Inc.

EOE / Vets / Disabled