Cross-Functional IT Support Specialist

Title: Cross-Functional IT Support Specialist

Employee Classification: Cross Funct IT Support Spec

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-Col of Merch, Hosp & Tour

Department: UNT-CMHT IT Services-137220

Job Location: Denton

Salary: 36383.40

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The College of Merchandising, Hospitality and Tourism is centered on the world’s largest consumer-focused industries—Hospitality and Retail. An education from our nationally ranked and accredited programs blends opportunities for students to work with world-class research faculty as well as meet industry professionals who serve as guest lecturers, project mentors, and internship supervisors. These constituents play a key role in strengthening our ability to provide extraordinary experiences for our students.

Position Overview

This position will be responsible for deploying operating system, managing and maintaining 240 student laptops in CMHT. Also, responsible for testing windows updates before being deployed into student laptops. Serve as the first point of contact for hardware and software issues for 240 student laptops.

Minimum Qualifications

Associate's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applicationsoriented information.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications: Experience building SCCM packages, collections and deploying software. Strong Knowledge and experience with application and package preparation and deployment using SCCM, JAMF or Group Policy. Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.) Knowledge and experience with Windows Server operating systems. Practical experience with scripting and automation techniques on Windows and/or Mac OS X (Linux) platforms. Considerable experience developing both technical and enduser support documentation. Experience with PowerShell queries. Experience with Dell Management Tools.

Required License/Registration/Certifications

Job Duties

• Building SCCM packages, collections and deploying softwares.
• Managing windows update server and testing security updates before deploying to laptops
• Serve on UNT SCCM committee for CMHT IT Services
• Learning and testing new deployment and management methods for easy management of laptops
• Troubleshoot day to day issues on laptops both hardware and software

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

M-F 8am to 5pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. CV and 3 professional references

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.