Quality Service Center Technician

Job Description

Job Description

Spectrum Safety Solutions :

With approximately 1,500 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Carved out from Carrier’s Fire & Security business in July 2024, Spectrum Safety Solutions is now a privately-held company under the ownership of Sentinel Capital Partners.

Det-Tronics :

We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies.

About This Role :

Test / Calibration Technician duties with the addition of, providing technical support to Production Engineering in the creation and assembly of electronic test fixtures. Support other production departments as required. Demonstrated ability to collect appropriate data and identify root causes of repetitive test failures. Must be proficient with the use of Microsoft Excel to perform data analysis using graphical and Statistical methods. Must be able to work independently, with minimal supervision to develop corrective actions to reduce or eliminate reasons for product failure. Must be able to create and edit production processes.

Key Responsibilities :

• Perform functional testing, calibration, and repair of assemblies and sub-assemblies submitted to the department. Ability to train others to perform these duties.
• Verify that the assemblies and sub-assemblies are tested and calibrated to the latest engineering specifications by using the latest revision test procedures, schematics, and assembly prints. Demonstrated ability to take the initiative to create or edit technical processes to assist with the testing and trouble shooting of various technical devices.
• Proven Troubleshooting skills demonstrating the ability to repair defective assemblies or sub-assemblies down to the component level and perform the rework in a fashion that complies with current quality standards.
• Demonstrate the ability to accurately generate and maintain data of assemblies and sub-assemblies that have been repaired to maintain and improve our current assembly and repair processes and product quality.
• Must demonstrate the ability to collect and analyze data for the purpose of identifying improvement opportunities, root causes and verification of corrective actions taken to eliminate reasons for PCB, assembly, or product failure. Ability to conduct experimentation to identify or test corrective actions to root causes of subassembly or product failures.
• Demonstrated ability using ACE tools to identify root causes of repetitive or time-consuming failures and measure the effectiveness of corrective actions to reduce or eliminate those failures.
• Perform the loading and monitoring of the product run-in areas.
• Assist Production Engineering with the design, assembly, and repair of new and existing test fixtures. Identify and specify fixtures that can improve trouble shooting capability and work with Manufacturing Test Engineer to design and build such fixtures.
• Assist in the creation and maintenance of new and existing test procedures. Maintain all department procedures in LOS (Lean Office System) database.
• Provide technical support to other areas, often under pressure, to help meet production and shipment schedules. Proactively assure all production lines in the areas assigned are running without problems with test equipment or first pass failures.
• Ability to assist manufacturing engineering with the execution of experiments using analytical software (Excel, Minitab). Ability to design, execute and analyze basic experiments and then document the results.
• Perform other duties as assigned.

Required Qualification :

Preferred Requirements :

Ability to read and interpret schematics, assembly prints, and technical procedures.

Proficiency with electronic test equipment, including digital multimeters, oscilloscopes, and voltmeters.

Hands-on experience troubleshooting and repairing printed circuit boards (PCBs) to the component level.

Willingness to support and / or lead continuous improvement initiatives within the department or alongside manufacturing engineering.

Proven ability to identify improvement opportunities through data collection and root cause analysis.

Proficiency in Microsoft Office Suite and other analytical software tools.

Experience designing and executing experiments with clear, documented results.

Strong written and verbal communication skills to effectively collaborate with cross-functional teams.

Experience using email and web-based training tools for communication and development.

Ability to collect, interpret, and present data through statistical and graphical analysis.

Capacity to work under pressure and maintain composure in high-stress situations.

Demonstrated ability to work cooperatively with others in a team environment.

Flexibility to work overtime and weekends as needed to support business needs.

Commitment to performing job duties safely and in compliance with company policies and procedures.

Enthusiastic about supporting the company’s goals and well-being.

Willingness to adapt and reprioritize tasks to meet evolving business objectives.