Front Desk Agent - The Scarlet

Front Desk Agent

Join the passionate and dynamic team at The Scarlet, A Tribute Portfolio Hotel, where bold style and unforgettable experiences come together! Located in the heart of Lincoln, Nebraska, our boutique hotel is known for its unique design, vibrant atmosphere, and exceptional guest service. With thoughtfully designed guest rooms, creative dining at our signature restaurant, and inspiring event spaces, The Scarlet offers a one-of-a-kind environment where your talents can shine. We're looking for energetic, service-driven individuals who are ready to create memorable moments and grow their hospitality careers in a culture built on teamwork, creativity, and excellence. If you're passionate about delivering personalized service and thrive in an innovative, high-energy setting, The Scarlet is the perfect place to take your career to the next level.

Are you an energetic, people-loving, go-getter who thrives on creating unforgettable guest experiences?

Join our team at The Scarlet Hotel, where small-town generosity meets modern innovation. We're a hub of style, connection, and creativity bringing together travelers, students, alumni, and locals all seeking an authentic taste of Nebraska. When you stay at The Scarlet, you're not just a guest you're one of us.

As a Front Desk Agent at The Scarlet Hotel, you'll be the first friendly face our guests meet setting the tone for an exceptional stay. You'll deliver outstanding customer service through smooth, accurate check-ins and check-outs, prompt and professional communication, and a genuine passion for helping others. From sharing local dining and attraction tips to collaborating with other departments for seamless guest experiences, you'll ensure every visitor feels valued and connected. With strong attention to detail, a proactive mindset, and pride in maintaining an organized front desk, you'll help make The Scarlet a place where every guest feels like one of us.

If you're ready to grow your hospitality career in a fun, fast-paced, and community-driven environment that celebrates school pride and genuine connection Go Big Red!

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals : Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities / Females / Vet / Disability / Gender Identity / Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.