Customer Service Representative

Job Summary :

We are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a Customer Service Specialist, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to resolve customer inquiries, complaints, and issues in a timely and polite manner. Additionally, signing up new services or upselling a service to new and existing customers, you will maintain accurate customer records and contribute to the overall success of our company by providing excellent customer experiences.

Qualifications :

• High school diploma or equivalent; college degree preferred
• Proven customer support experience or experience in a related role
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in stressful situations
• Strong problem-solving skills and ability to multitask effectively
• Familiarity with CRM systems and practices
• Proficient in using Microsoft Office tools and other relevant software
• Ability to adapt to changing processes and procedures
• Proactive and self-motivated with a high level of initiative

Responsibilities :

We are looking for a dedicated and customer-focused professional who thrives in a fast-paced environment. If you have a passion for providing exceptional service and a desire to contribute to our team, we would love to hear from you. Apply today and join our dynamic Customer Service team!