Quality Control Supervisor

Quality Supervisor

Quality Supervisor position is a key role supporting the Quality Assurance Director with primary responsibilities to maintain, update, develop and improve Quality Systems to ensure our customers expectations are met.

Duties & Responsibilities :

The Quality Supervisor will supervise Quality inspectors, work with production to meet deadlines, handle customer returns and perform other duties as assigned by Quality Director.

• Serve as the Second in Command with the Quality Organization providing leadership and support for the four key pillars of our Quality Program : Quality Systems, Inspection of Finished Goods, New Product Development Launch Process, OTD / Safety.
• Serve as the SOP Administrator for creating, revising or removing Standard Operating Procedures from our environment.
• Investigate & determine root causes out of specification product and customer complaints and recommend corrective measures.
• Coordinate with the audit team and vendor to implement corrective action. Maintain a historical record of all customer complaints and corrective action and report all findings to the Director.
• Supervise the team of Quality Assurance Inspectors ensuring product is being tested based on the appropriate Analytical Method and report issues timely and accurately. This work supports ongoing Production as well as new product qualifications.
• Coordinate the activities of any outside Analytical Laboratories including providing samples, defining the specific tests to be conducted, reviewing the laboratory reports, and communicating the test results internally regarding whether the material passed or failed to meet the acceptance criteria.
• Maintain consistent quality standards for manufacturing to meet customer needs.
• Performance management of Quality Department.
• Manage customer returns.
• Utilize the following basic quality tools : flow charts, check sheets, cause and effect diagrams, graphs, and control charts to ensure data collection is valid, accurate and meaningful and utilized as the basis for recommendations.
• Provide feedback to manufacturing personnel based on customer comments, internal and external measurement status, and audit results.

Other duties assigned by the Director of Quality.