Director of Operations | Trendy and Elevated Group| NYC/Seasonal HamptonsOne Haus • New York, NY, US
Director of Operations | Trendy and Elevated Group| NYC / Seasonal Hamptons
One Haus • New York, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Consistent tracking and actioning of weekly sales and labor performance Strong development of GMs into high-performing, accountable leaders Seamless implementation of systems across properties Brand-aligned and consistent execution on the floor Proactive problem-solving, with minimal oversight required by ownership Minimum of 5 years in multi-unit senior operations leadership, preferably in NYC or a similar urban market Deep financial acumen with a strong command of labor management, cost controls, and profit margin oversight Proficiency with hospitality tools and systems : Toast, MarginEdge, 7Shifts, OpenTable, TipHaus, and others Background in both fine casual and high-touch service environments Clear, confident communication style and strong decision-making skills Calm and proactive under pressure, with an eye for detail and process improvement A “guest-first” mindset balanced with strong business discipline
Job Description
Job Description
Director of Operations
A rapidly growing, design-forward hospitality group with four unique concepts across New York City and the East End is seeking a Director of Operations to lead daily operations, team performance, and financial accountability across its portfolio. The group’s venues range from a brasserie and cocktail bar to a quick-service café and seasonal coastal-inspired flagship. All concepts share a commitment to thoughtful food and beverage programming, brand cohesion, and elevated guest experiences.
This high-impact leadership role requires an individual who leads both from the floor and from the numbers. The ideal candidate will be a hands-on operator who excels at aligning multi-unit teams, implementing systems, and optimizing performance—while maintaining a consistent and memorable guest experience.
Key Responsibilities
- Oversee and support General Managers and department heads across FOH, BOH, bar, and administrative functions
- Ensure daily operations uphold service benchmarks and brand standards
- Maintain and enforce financial targets for labor and COGS, ensuring accountability through weekly reviews
- Implement and manage tools for inventory, scheduling, tip tracking, and reporting (e.g., Toast, 7Shifts, MarginEdge, OpenTable, Resy)
- Monitor training, pre-shift execution, guest recovery, and reservation management
- Lead cross-property initiatives, promotions, and seasonal programming
- Coordinate with revenue leadership on pacing, large-party flow, and event strategy
- Collaborate with the finance team on reporting, payroll audits, and cost control
- Support hiring, onboarding, and development for salaried and hourly staff
Success in This Role Looks Like :
Qualifications
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