Real Time Analyst

A company is looking for a Real Time Analyst / Short Term Capacity Planner.

Key Responsibilities

Monitor real-time contact center metrics and respond to performance deviations

Allocate resources dynamically to ensure optimal coverage and maintain service levels

Collaborate with contact center supervisors to provide updates on performance and address operational challenges

Required Qualifications

Proven experience in real-time monitoring and analysis

Prior experience in process optimization and workflow management

Advanced proficiency in Excel, including formulas and data modeling

Knowledge of real-time monitoring technologies and data analysis tools

Ability to work effectively in a remote environment