UEM Depot Operations Supervisor

Job Description

Job Description

Description : WHO WE ARE

UnityBPO is a premier Healthcare IT company serving America’s frontline healthcare workers and their patients. We are the lifeline for clinicians and patients across the country helping them to solve their technology challenges. Through our unique portfolio of clinician and patient products and services, Unity brings the skills, experience, tools, knowledge, and best practices to create immediate resolution to human technology interactions. Bound together by our diverse talent and uncompromising values. We choose to be in places that matter—where doctors are saving lives, where patients are being healed. We believe we are the best company at understanding how to humanize technology and we hire people who live this belief. Our environment is open, honest, and focused on our customers—and our employees’ success. So choose a career path. And rediscover what it's like to enjoy your job.

IT OPERATIONS SUPERVISOR POSITION SUMMARY :

The UEM Depot Operations Supervisor is responsible for supporting Unity’s clients and internal users from the UEM Mobility Depot. The UEM Depot Operations Supervisor will be responsible for the team members that are responsible for configuration, distribution, inventory management and disposal of all tablets, laptops, desktops, and peripheral equipment. Responsibility includes asset procurement coordination, inventory, shipment management and device deployment. The Supervisor will be responsible for the staff that completes the initial configuration and imaging of tablet and laptops devices using approved standards as well as the shipment of devices to clients or internal users. Equipment retrieval, sanitization and secure disposal is also required.

Requirements :

ROLES, RESPONSIBILITIES and EXPECTATION :

• Manage the asset lifecycle
• Supervising UEM staff
• Completing monthly 1 : 1’s
• Managing metrics of UEM staff
• Vendor relationship management
• Client relationship management
• Participate in proposal and contract writing
• Statement of Work (SOW) reviews
• Responsible for Asset Management records
• Manage device inventory and coordinate device procurement as needed.
• Manage shipping material procurement
• Manage all shipping / receiving records, create shipments with various postal services.
• Successfully resolve common hardware and software problems on mobile devices including tablets, laptops and peripheral devices
• Perform hardware troubleshooting and repair. Coordinate repair services with hardware vendors
• Ability to use UEM configuration management tools such as VMware Workspace ONE and Microsoft Intune
• Handle client communications and meetings
• Attend Customer and Vendor coordinated meetings as required
• Prepare reports as needed
• Meet required productivity expectations, and adhere to required SLAs and KPI’s
• Capacity to work independently and effectively while maintaining good team interactions
• Additional duties as defined by leadership

EDUCATION AND EXPERIENCE

REQUIREMENTS STRONGLY DESIRED :

Personal Attributes :