Store Director (Profit Center Leader)

Store Director
Role Profile

At Diventures - where safety is our number one priority and fun is our number one goal - we use our passion, and the power of water, to impact lives, change the world, and have fun doing it. The Store Director contributes to the success of Diventures by leading a team of full-time, part-time and contracted team members to build positive experiences and lasting relationships with our customers through a high-touch, high-communication, personalized customer service experience.

The Store Director works closely with our customers, Diventures Store Support, team members, and dive professionals to maximize both customer experience and the business results of our store, with the sales of swimming lessons and aquatics programming as well as scuba instruction, equipment and travel programs. Delivering on our brand promise, the Store Director acts with an owner/operator mentality to ensure that our people, programs and facility provide a safe, positive, engaging and exciting store environment and experience.

Responsible for the total performance of their business unit, the Store Director reports to the General Manager and works to optimize the income and profit generation of their business through the selection, training and leading of their store team. As the leader of two specialized salaried assistants, a large team of swim staff, a small team of retail salespeople and a larger team of contracted dive professionals in the operation of their aquatics training center, the Store Director builds sustainable growth through individual and team development.

In addition to direct customer service (about ¼ of their time is spent on the retail floor and/or pool deck) the Store Director and their leadership team is responsible for ensuring safe operation, effective class scheduling and execution, efficient lead generation and conversion, equipment sales, instructor scheduling, product merchandising, inventory management, scuba equipment service and the store's rental program.

The Store Director also works closely with the enterprise Store Support team to proactively develop new swim and dive professionals and ensure effective succession planning and program growth. A certified pool operator, and certified diver (after completion of provided training) the Store Director keeps up to date with and maintains all industry safety and training standards for all pool and offsite diving operations.

To be successful in their role, the Store Director must effectively lead their team in driving the acquisition, conversion, and retention of swim, scuba and travel customers while operating a safe, clean, and well-merchandised retail training center. The Store Director also collaborates continuously with the Swim and Scuba Program Directors, Merchant Director, Travel Director, and other members of the Store Support team in the effective planning, development, and execution of all aspects of the swim, scuba, retail, and travel experience in their location.

Key Attributes of the Successful Diventures Scuba Experience Manager

• Customer-First Mindset
• Servant Leader
• Sense of Urgency
• Initiative
• Engaging
• Clear Communicator
• Tenacity
• Effective Time Manager
• Positive and Professional Image
• Business Acumen
• Positive Mindset
• Command
• Collaboration
• Problem Solver

Required Competencies

1) Demonstrable relevant experience in the successful leading of customer-focused teams: prospecting, recruiting, interviewing, selection, training, performance coaching, performance management, succession planning and separation.
2) Successful sales leadership experience across varied media: in-person, over the phone, and in writing (email, letters, etc.)
3) Experience in efficient resource and financial management: revenue, margin, payroll, expenses.
4) Scuba, Aquatics, Certified Pool Operators, lifeguard, and/or dive professional experience or a strong desire to learn those competencies.