Senior Client Delivery Manager

A company is looking for a Senior Client Delivery Manager to manage critical client relationships during implementation and ensure long-term success.

Key Responsibilities

Own strategic client relationships from contract signature through go-live, acting as a trusted advisor

Proactively diagnose implementation challenges and identify improvement opportunities

Co-create and evolve the implementation playbook while coaching the implementation team

Required Qualifications

5-8 years of experience in management consulting, implementation, client success, or client delivery in healthcare technology or B2B SaaS

Track record of building or evolving processes in ambiguous environments

Exceptional client relationship management skills with experience engaging health system leaders

Experience coaching or managing a small team

Ability to thrive in startup or high-growth environments