Program Supervisor

Job Description

Job Description

Title : Program Supervisor

Division : Project 180

FSLA : Exempt

Non-Clinical scale : $73,559.21 - $83,115.13 annually

Clinical scale : $84,495.84 - $103,945.42 annually

Location : Long Beach Courthouse

The Organization :

SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program :

RDP is a County-operated program that diverts criminal defendants out of the criminal legal system at the early stages of the court process. The program provides in-court mental health evaluation, linkage to treatment services, and case management support to participants, whose criminal case is dismissed upon successful program completion.

The Position :

The Rapid Diversion Program (RDP) Program Supervisor will manage case management service delivery for one courthouse, supervising a team of up to 10 case-management staff. The position reports to the RDP Senior Program Supervisor and is responsible for leading their team to deliver high-quality service and program outcomes, and integrating local operations with all program policies and expectations.

Essential Functions :

Manage program staff to ensure high-quality service delivery and outcomes

• Hire, onboard, and train new case managers, with support from Program Manager and Senior Program Supervisor as appropriate
• Supervise staff to meet performance expectations. Provide regular coaching and feedback, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties
• Monitor data on staff performance and site outcomes. Proactively identify and address issues in order to meet local program goals.
• Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed
• Cultivate strong team culture and staff retention
• Provide coverage for case managers and / or other supervisors during vacancies and leaves of absence

Coordinate with Court professionals and attorneys

Ensure local compliance with program policies and expectations

Fulfill baseline Project 180 staff expectations

Skills and Abilities

Minimum Qualifications

Supervisory Responsibilities

The supervisor will directly manage a team of up to 10 case managers.

Environmental Conditions (Working Conditions)

Supervisor will need to perform job duties at the Project 180 office, their assigned courthouse and in the field as needed.

Physical Requirements

The employee is expected to move about the courthouse throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.

Mental Requirements

The employee must be able to do any / all of the following : perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities / work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.

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