Front Office Specialist - 888 Dayton Street #200 - Yellow Springs - FT / Days

Kettering Health Front Office Specialist

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Soin Medical Center has been serving residents of Greene, Western Clark, Eastern Montgomery, and Miami counties since 2012. Conveniently located off I-675 in Beavercreek, it provides a variety of health care services and is home to 4 accredited Centers of Excellence including hernia and robotic surgery. In 2020, Soin received an "A" from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States. Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association. Soin received several awards from Healthgrades : Patient Safety Excellence Award (2017-2019) and Outstanding Patient Experience Award (2017-2019).

Under supervision of the Practice Manager, the Front Office Specialist is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties.

The Front Office Specialist is responsible for :

• Greeting patients and visitors in a courteous and friendly manner.
• Answering telephone calls, screening calls, arranging appointments, and referrals.
• Obtaining information, answering questions, and notifying physician or assistant of patient's arrival.
• Preparing new records, organizing files, and maintaining records.
• Typing correspondence, reports, e-memos, forms.
• Sorting and distributing mail.
• Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

Job Requirements :

Preferred Qualifications :