Rentals Operations Manager
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
We are seeking an experienced, motivated Rentals Operations Manager for our Bear, DE location to plan and execute on innovative solutions for customers across a large demographic area.
Job Responsibilities
Operations
- Establishes, assigns, and adjusts work methods and procedures to meet schedules using knowledge of capacities and capabilities of depot personnel
- Insures technician's daily activities are scheduled
- Performs regular depot audits to ensure quality equipment repair and testing
- Communicate with technicians regarding improvements or areas of concern
- Oversite and management to ensure timely and accurate depot purchasing, booking, invoicing, and collections process
- Financial responsibilities include collecting quotes from vendors for parts or repair options and communication with regional leadership concerning "Best Fix Options."
- Ensures budgeting guidelines are met; prioritizes expenditures to stay within budget
- Assist sales department in selection and application of proper equipment and accessories for complex rentals
- Provides technical support to the sales department, both at the depot and job site visits
- Engages directly with external customers and vendors when a conflict or issue occurs
- Coordinates with suppliers, contractors, engineers, and others concerning equipment operations or maintenance
- Initiates measures to improve methods, equipment performance, and quality of work
- Inspects work in process to ensure its completion within allotted time limits and for acceptable quality standards
- Conducts formal operations meetings regularly
- Ensures fleet readiness, accessories, and spare parts inventories are at acceptable levels and that equipment fleet, accessories are accurate and up to date in the systems
- Reviews all written labor documents regularly
- Directs and guides the lead service techs to prioritize labor hours on a daily and weekly basis
Sales
Manage the sales function, ensuring strong customer relationships are established and maintained while also driving employees to achieve business goalsPromote team selling and expansion of existing relationships across divisions and / or geographic areasCoordinate engineering and sales support activities to facilitate offering and supporting quality products and servicesDevelop an environment to create and sustain a highly engaged teamReview estimates to ensure accuracy and appropriate method to meet company and customer objectivesAssist employees in determining margins, identifying resources, and assessing future potential business; participate in selling to large / key accounts as neededNetwork with areas, regions, and corporate headquarters to increase knowledge of offerings and creating opportunities for employees to do the sameProvide input for best practice work and encourage employees to incorporate new ideas into projectsDevelop sales forecast and provide input to budgetIdentify new market opportunitiesParticipate in the development of long-range sales planning and growth strategiesRequired Qualifications
High School Diploma or GED5+ years' experience in an industrial, manufacturing or construction environment3+ years' experience managing a teamA valid driver's license25-50% car travelPreferred Qualifications
Bachelor's degreeRental Equipment Management experienceInterface with clients on a constant basis in a highly professional mannerSuperior follow-up and follow-through skillsBenefits
Employees are eligible for benefits, including :
Health Care benefits : Medical, Dental, Vision; wellness incentivesRetirement benefitsTime Off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacationDisability : Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts : Health Savings Account; Healthcare Spending Account; Dependent Care Spending AccountTuition AssistanceThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position is entitled to short-term cash incentives, subject to plan requirements. The annual salary for this position is between $118,000 165,000. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Carrier is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.