Bilingual Client Service Representative

divh2Western Growers Health / h2pWestern Growers Health, a part of the Western Growers Family of Companies, provides employer-sponsored health benefit plans to meet the needs of those working in the agriculture industry. Our mission at Western Growers Health is to deliver value to employers by offering robust health plans that meet the needs of a diverse workforce. By working at Western Growers Health, you will join a dedicated team of employees who care about offering quality health benefits and excellent customer service to plan participants. If you want to start making a difference working in the health care industry, then apply to Western Growers Health today! / ppCompensation : $39,208- $55,972 with a rich benefits package that includes profit-sharing. / ph3Qualifications / h3ulliHigh School Diploma or equivalent, with 1-3 years of experience in customer service, preferred. / liliFluency in Spanish is required, and the ability to use Spanish for up to 70 % of the time. / liliIntermediate knowledge of computer software programs to access and / or update customer records. / liliIntermediate knowledge of Word, Excel, Outlook, and PowerPoint. / liliStrong verbal and written communication skills in English and Spanish, with the ability to present information clearly in both languages. / liliAbility to prioritize tasks and manage time effectively, with excellent follow-up skills. / liliVerifiable, clean DMV record and the ability to travel to various locations throughout the U.S. up to 30% of the time. / li / ulh3Duties And Responsibilities / h3pEducation Services / pulliEducate newly enrolled and existing plan participants on health plan and ancillary benefits at groups work site locations, via phone or virtual platforms. / liliConduct group benefits presentations in both English and Spanish for WGAT and PCMI plan participants. / liliInterface with third party vendors / providers to communicate and educate them on benefits and programs specific to WGAT plan participants. / liliProvide one-on-one support to address applicant concerns or questions. / liliServe as the primary contact for questions regarding benefits utilization. / li / ulpMember Services / pulliAssist with enrollment of participants, screen all enrollment paperwork for accuracy and completion. / liliWork with Client Service Supervisor to organize assigned group service meetings and open enrollment for the most economical and effective use of time. / liliResearch and respond to WGAT and PCMI participant claim and administration questions utilizing the Health Care Processing system and the CTSR web-based tool(s). / liliDetermine necessary corrective action for problem / issue resolution using established documentation procedures and protocol. / liliRequest Benefits Information Booklet and Benefit Summaries / SBCs for health benefit information specific to each account. / liliSupport Regional Sales Manager / Account Manager / Broker / Client with plan comparisons, pre-filled enrollment / waiver forms, and any other materials or requests as needed. / liliAttend employee client events to assist with benefits inquiries, provide materials to plan participants, and promote and enroll plan participants in value-added programs. / li / ulpData Collection / pulliCompile and track data pertaining to problems / issues, action taken and resolutions using the CTSR web-based tool. / liliDocument all services to include; enrollments, service meetings, employee client events, wellness events, courtesy calls and visits utilizing the CTSR web-based tool. / liliGenerate reports on metrics and suggest improvements to processes. / li / ulpOther / pulliUtilize all capabilities to satisfy one mission : To enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning and executing work in a helpful and collaborative manner, being willing to adjust efforts to ensure that work and attitude are helpful to others, being self-accountable, creating positive impact, and being diligent in delivering results. / liliMaintain a clean DMV record and the ability to travel to locations throughout the U.S. (mainly California and Arizona) up to 30% of the time. / liliOther duties as assigned. / li / ulh3Physical Demands / Work Environment / h3pThe physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to travel to both indoor and outdoor areas that can vary in exposure and temperature. The employee is frequently required to operate a motor vehicle, use objects, tools, or controls, and / or required to lift up to 50lbs. The noise level in the work environment is usually moderate. / p / div