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Engineering Program Manager 5
Engineering Program Manager 5Adobe • San Jose, CA, US
Engineering Program Manager 5

Engineering Program Manager 5

Adobe • San Jose, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Program Management Leader For Forward Deployed Engineer Program

The Adobe Digital Experience (DX) Cloud, Adobe Experience Platform (AEP) & Applications (Apps) Portfolio seeks a Program Management Leader for the Forward Deployed Engineer Program - a team of technically adept engineers and problem-solvers who work directly with customers to deploy our platforms, operationalize critical workflows, and deliver measurable outcomes.

You will partner with the Engineering Leader to build and scale the FDE operating model, ensuring our teams are positioned to solve our customers' hardest problems. This is a highly cross-functional leadership role that blends program strategy, technical depth, operational excellence, and direct customer mission impact.

You will partner closely with Engineering, Product, Customer Success, Support, and Field leadership to ensure FDE engagements consistently deliver value, accelerate adoption, and surface product opportunities grounded in real-world use.

Lead And Evolve The FDE Program

  • Develop a clear long-term strategy for the FDE Program that strengthens our ability to operate in ambiguous, critical environments.
  • Define the engagement lifecyclefrom intake and scoping through field deployment, measurement of impact, and long-term sustainment.
  • Build and refine the FDE operating model, including deployment patterns, staffing frameworks, leveling, onboarding, and technical training.

Drive Execution Across Complex, High-Stakes Engagements

  • Oversee the execution of multi-phase engineering deployments that require navigating complex data, architecture, and integration challenges.
  • Provide strategic oversight for engagements where FDEs are embedding directly with customer teams to design, build, and operationalize solutions.
  • Partner with field leadership to ensure FDE support aligns to account strategy, mission outcomes, and renewal readiness.
  • Own Customer Outcomes

  • Serve as an executive escalation point for high-visibility implementations, resolving obstacles that require cross-org coordination or executive alignment.
  • Ensure every FDE engagement drives measurable valueaccelerated adoption, operational efficiencies, reduced risk, or transformation of customer workflows.
  • Lead executive communications around program status, risks, and customer mission impact.
  • Bridge Engineering, Product, And Real-World Deployment

  • Partner with Product & Engineering leadership to bring deployment insightsfeature gaps, blueprint needs, scaling patternsinto roadmap prioritization.
  • Establish systematic feedback loops between FDEs and engineering teams so product decisions reflect real-world customer conditions.
  • Ensure the FDE program becomes a central mechanism for validating new features, patterns, and architectural guidelines.
  • Establish Operational Rigor & Cross-Functional Governance

  • Own the operational cadence for the FDE program : quarterly planning, capacity forecasting, hiring plans, budget management.
  • Lead risk governance, ensuring issues are surfaced early, resourced correctly, and resolved with clarity and accountability.
  • Build a global strategy for scaling the program across geographies to support strategic accounts worldwide.
  • What We're Looking For

    Required :

  • 1015+ years of program leadership experience in technical, engineering, or customer-deployed environments.
  • Experience leading technical deployment programs that involve solution architecture and field engineering.
  • Demonstrated ability to ship complex products or solutions in ambiguous, high-pressure environments with incomplete information.
  • Strong command of enterprise architectures, cloud platforms, data pipelines, integrations, and multi-product ecosystems.
  • Ability to navigate deeply technical conversations and facilitate alignment between engineering teams and non-technical customer executives.
  • Track record of owning outcomes end-to-end, not just managing tasks or milestones.
  • Superb written / verbal executive communication skills, especially under uncertainty or customer concern.
  • Bachelor's / Master's degree or equivalent experience in a technical field or commensurate work experience.
  • Preferred :

  • Background in Forward Deployed Engineering, Solution Architecture, TPM leadership, or technical field organizations.
  • Director level experience
  • Experience working with complex, distributed systems or highly regulated industries (e.g., finance, public sector, retail, healthcare).
  • Experience building programs from the ground up or leading transformation of engineering deployment models.
  • Success Measures (First 1218 Months)

  • A fully operational, scalable FDE program that supports multiple regions and strategic accounts.
  • Clear intake, scoping, deployment, and transition models that reduce ambiguity and accelerate customer outcomes.
  • Strong, trusted relationships with Engineering, Product, and Field leadership.
  • FDE engagements consistently delivering measurable customer value and accelerating adoption.
  • Recognized by executives as a strategic, high-leverage program for customer success and product improvement.
  • Why This Role Matters

    Forward Deployed Engineering is the bridge between our most advanced technology and our customers' most critical problems. This role is based in San Jose and requires the candidate to be in office 4 or 5 days of the week and shapes how rapidly and effectively customers achieve value from our platformand how quickly our engineering teams learn from the real world. You will build the program that powers some of our most impactful customer outcomes.

    Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $143,200 $269,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

    At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

    In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

    In California, the pay range for this position is $191,600 - $277,400.

    Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

    Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

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