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Bilingual Medical Receptionist- 500 Sign-On Bonus
Bilingual Medical Receptionist- 500 Sign-On BonusComplete Care • Tampa, FL, US
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Bilingual Medical Receptionist- 500 Sign-On Bonus

Bilingual Medical Receptionist- 500 Sign-On Bonus

Complete Care • Tampa, FL, US
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  • [job_card.full_time]
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Job Description

Job Description

Position Purpose :

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

Medical Receptionists play a critical role in supporting patient outcomes by ensuring care plan compliance, appointment readiness, procedure and imaging preparation, insurance awareness, and accurate communication across all service lines.

Supervision Received :

  • Front Desk Supervisor & Hub Manager

Summary of Duties :

The Medical Receptionist manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey. Responsibilities include intake, insurance verification awareness, pre-authorization tracking, compliance calls, MRI safety clearance, procedure readiness, payment collection, documentation accuracy, and collaboration with clinical and administrative teams to maintain smooth patient flow and strong patient outcomes.

Duties & Essential Functions :

  • Greet patients warmly and provide an exceptional, patient-first experience.
  • Manage check-in and check-out processes accurately and efficiently.
  • Collect and verify all necessary patient forms, documentation, and referrals.
  • Maintain lobby organization, cleanliness, and a welcoming environment.
  • Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.

    • Insurance, Billing, and Pre-Authorization Support

  • Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.
  • Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
  • Collect payments at check-in or check-out according to company procedures.
  • Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.
  • Identify when services require pre-authorization based on insurance guidelines.
  • Monitor and follow up on pre-authorizations to ensure readiness for imaging or procedures.
  • Escalate authorization or eligibility concerns to reduce delays in care or prevent billing denials.

    • Multi-Service Scheduling & Care Plan Fulfillment

  • Schedule, confirm, and manage appointments across chiropractic, medical, MRI / imaging, injections, procedures, and follow-up services.
  • Ensure all patients are fully scheduled throughout their plan of care.
  • Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits.
  • Maximize schedule productivity and fill rates across multiple service lines.
  • Ensure proper fulfillment of provider-directed orders.
  • Provide patients with clear preparation guidance and restrictions based on their orders.
  • Coordinate with imaging and medical teams to address readiness or scheduling issues.

    • Compliance, Production, and Outcome Support

  • Support patient compliance through consistent communication and proactive follow-up.
  • Monitor show rates, production metrics, and compliance trends.
  • Reinforce care plan understanding to support patient engagement.
  • Collaborate with leadership to reduce cancellations and improve retention.

    • Clinic Culture Expectations

  • Demonstrate Conscious Leadership—empathy, curiosity, and accountability.
  • Exhibit reliability, ownership, and strong follow-through.
  • Communicate clearly and compassionately with patients and team members.
  • Contribute positively to a unified, patient-first clinic culture.
  • Demonstrate flexibility, teamwork, and solution-oriented communication.

    • Skills & Expectations

  • Excellent customer service and interpersonal communication.
  • Strong organizational skills and ability to multitask.
  • High accuracy in scheduling, documentation, and insurance data collection.
  • Adaptability to evolving workflows and clinic needs.

    • Experience Requirements

    Preferred :

  • 1–2 years experience in medical front office or multi-service healthcare settings.
  • Experience with MRI safety screening or medical procedure preparation.
  • Familiarity with insurance verification and pre-authorization processes.

    • We will train service-minded candidates with strong communication skills, accuracy, and a patient-first mindset.

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    PI6547a12d4560-25405-39158259

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