Talent.com
Pro Services Specialist
Pro Services SpecialistFloor & Decor Holdings • Grapevine, TX, US
Pro Services Specialist

Pro Services Specialist

Floor & Decor Holdings • Grapevine, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

PRO Services Representative

Base Pay : This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Purpose : Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary Responsibilities Include :

  • Understanding trends in the PRO Market
  • Collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers

Minimum Eligibility Requirements :

  • High School diploma or equivalent. Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply and / or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce / CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
  • Essential Job Functions :

  • Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
  • Support the PRO desk in-store : phone calls, manage orders, order follow-up, customer support and escalations.
  • Collaborate with the Store Team to identify PROs in our Store.
  • Maintain extensive knowledge about Floor & Decor products.
  • Train and support the Store Team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation.
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with PRO Customers in-store activities.
  • Collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations.
  • Must possess excellent customer service skills and be results oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment.
  • On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
  • Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
  • Working Conditions (travel & environment) : This position is hourly, knowing it may include hours which could exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Medium Work Ability to exert 20-50 pounds of force occasionally, and / or 10-25 pounds of force frequently, and / or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

    Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

  • Monday - Friday 7 : 00 AM - 8 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Pickup Hours :

  • Monday - Friday 7 : 00 AM - 7 : 00 PM
  • Saturday 8 : 00 AM - 7 : 00 PM
  • Sunday 10 : 00 AM - 6 : 00 PM
  • Benefits & Rewards :

  • Bonus opportunities & career advancement opportunities at every level
  • Programs that help you reach your financial goals : 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
  • Work-life balance, including : Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1
  • Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    [job_alerts.create_a_job]

    Service Specialist • Grapevine, TX, US

    [internal_linking.similar_jobs]
    Product Specialist

    Product Specialist

    Jobot • Mansfield, TX, US
    [job_card.full_time]
    This Jobot Job is hosted by : Christian Aviles.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary : $55,000 - $62,000 per year.My client provides water...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Contract Specialist

    Contract Specialist

    Varidesk LLC • Coppell, TX, US
    [job_card.full_time]
    Vari started by developing the world’s leading sit-stand desk converter to help a coworker with back pain, but now we’re so much more than a desk. We are flexible workspace solutions mad...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Posting & Procurement Specialist I

    Remote Posting & Procurement Specialist I

    TEKBERRY • Euless, Texas, USA
    [filters.remote]
    [job_card.full_time]
    Remote Posting & Procurement Specialist I.Full-time Monday Friday 8 : 00 AM 5 : 00 PM.Remote - candidates should reside near a designated Manheim location (Dallas DFW / Euless Nashville or Chicago).T...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Program Services Manager

    Program Services Manager

    Vizient, Inc. • Irving, TX, United States
    [job_card.full_time]
    When you're the best, we're the best.We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Federal Contracts Specialist

    Federal Contracts Specialist

    VirtualVocations • Grand Prairie, Texas, United States
    [job_card.full_time]
    A company is looking for a Contracts Sr Specialist - Federal.Key Responsibilities Draft, review, and negotiate contracts and ensure compliance with FAR / DFARS and state-specific requirements Coll...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    D&I Program Manager, Professional Services

    D&I Program Manager, Professional Services

    Planet • Arlington, Texas, USA
    [job_card.full_time]
    We believe in using space to help life on Earth.Planet designs builds and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Member Services Specialist

    Member Services Specialist

    CornerStone Staffing • Irving, TX, US
    [job_card.full_time]
    Location : Irving, TX 75039 | Onsite.Monday–Friday, 8 : 00 AM – 5 : 00 PM.The Member Services Specialist supports members of a healthcare organization by delivering accurate, courteous, and prompt respo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Member Services Specialist

    Member Services Specialist

    CHRISTUS Health • Irving, TX, United States
    [job_card.full_time]
    Member Service Specialist Onsite in Irving TX.The Member Services Specialist serves as a frontline ambassador for the health plan, delivering high-quality, resolution-focused support to members, pr...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Credentialing Specialist

    Credentialing Specialist

    Teach Me Personnel LLC • Flower Mound, Texas, USA
    [job_card.full_time]
    We are seeking a detail-oriented.This role will be responsible for obtaining verifying and maintaining the credentials licensure and insurance coverage for our clinical staff in Texas and Oklahoma....[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Aging Program Data Specialist

    Aging Program Data Specialist

    NCTCOG • Arlington, Texas, USA
    [job_card.full_time] +1
    The North Central Texas Council of Governments (NCTCOG) is seeking an Aging Program Data Specialist.The purpose of this role is to provide data management support to its Area Agency on Aging and Ag...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Claims Specialist

    Claims Specialist

    ApTask • Denton, TX, US
    [job_card.full_time]
    Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencieshelping them streamline the administration of business operations.I...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Product Specialists

    Product Specialists

    Clay Cooley Auto Group • Irving, TX, US
    [job_card.full_time]
    The Clay Cooley Automotive Group's journey to success is rooted back 25 years ago to Clay's early experiences in DFW's automotive industry. As a leading dealer group, we continue to prov...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Services Specialist 2

    Patient Services Specialist 2

    Baylor University Medical Center • Grapevine, TX, US
    [job_card.full_time]
    The Patient Services Specialist 2 provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care.Duties...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Specialist- Program Analyst

    Technical Specialist- Program Analyst

    Strategic Alliance Business Group Llc • Arlington, Texas, USA
    [job_card.full_time]
    Strategic Alliance Business Group LLC (SABG).Technical Specialist- Program Analyst Job Description.Strategic Alliance Business Group LLC (SABG) is a fast growing privately held small business gover...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Product Information Specialist

    Product Information Specialist

    MID-WEST WHOLESALE HARDWARE INC • Grand Prairie, TX, US
    [job_card.full_time]
    At Banner Solutions, every teammate is an owner.Banner Solutions is more than a typical door hardware distributor – we’re obsessed with making our customers’ jobs easier through i...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Contracts Specialist - Construction Program Management

    Contracts Specialist - Construction Program Management

    ACARI Management Group Inc • Grand Prairie, TX, US
    [job_card.full_time]
    Contracts Specialist / Construction Program Management.The Contracts Specialist plays a critical role in supporting the successful delivery of the Bond Program. This position is responsible for prepa...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Permit Specialist II

    Permit Specialist II

    CHC Consulting, a Congruex company • Irving, TX, US
    [job_card.full_time]
    Job Title : Permitting Specialist.Business Unit : CHC Consulting, a Congruex Company.Congruex is a multi-national organization that specializes in broadband network construction and engineering.We su...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Services Specialist

    Patient Services Specialist

    ProKatchers LLC • Grand Prairie, TX, US
    [job_card.full_time]
    Patient Services Spec 1 ( Patient Services Specialist ).Mon-Fri 7 : 30 AM – 4 : 30 PM.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]