Talent.com
Client Project Manager 3
Client Project Manager 3Pace Analytical Services • Mableton, GA, United States
Client Project Manager 3

Client Project Manager 3

Pace Analytical Services • Mableton, GA, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Shift :

Monday through Friday, 8 : 00 AM - 5 : 00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Client Project Manager 3

SUMMARY :

Responsible for project setup, oversight of sample receipts, monitoring project status, and ensuring that samples are collected, analyzed, documented, and reported in conformance with client requirements, as well as project closure. This position can expect to carry up to $3M in revenue depending on experience, client assignments and other business needs while providing excellent technical and customer-centric service.

  • Compensation : $60,000 per year

ESSENTIAL FUNCTIONS :

  • Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
  • Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
  • Addresses complex client concerns and resolves issues promptly, coordinates with the lab functions / departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.
  • Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.
  • Provides project planning / timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
  • Identifies and resolves complex project issues promptly.
  • Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
  • Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
  • Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing / payment.
  • Works closely with cross-functional teams to ensure project outcomes align with client objectives.
  • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • QUALIFICATIONS :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Education and Experience :

  • Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND five (5) years of customer service experience; OR an equivalent combination of education, training, and experience.
  • Required Knowledge and Skills

    Required Knowledge :

  • Complex principles, practices, and techniques of customer service.
  • Applicable industry laws, codes, and regulations.
  • Computer applications and systems related to the work.
  • Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
  • Complex principles and techniques of providing effective oral presentations.
  • Complex principles and practices of program planning, development, and evaluation.
  • Correct business English, including spelling, grammar, and punctuation.
  • Required Skills :

  • Performing and providing professional-level customer service in a variety of markets.
  • Training others in policies and procedures related to the work.
  • Interpreting, applying, and explaining applicable laws, codes, and regulations.
  • Preparing functionals reports, correspondence, and other written materials.
  • Using initiative and independent judgment within established organizational and department guidelines.
  • Using tact, discretion, and prudence in working with those contacted in the course of the work.
  • Performing effective oral presentations to large and small groups across functional peers and the department.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
  • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
  • WORKING ENVIRONMENT :

    Work is performed in an office setting.

    Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

    Benefits

    When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

    Equal Opportunity Employer

    Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    By applying, you consent to your information being transmitted by JobGet to the Employer, as data controller, through the Employer’s data processor SonicJobs.

    See Pace Analytical Privacy Policy at https : / / www.pacelabs.com / privacy-policy / and SonicJobs Privacy Policy at https : / / www.sonicjobs.com / us / privacy-policy and Terms of Use at https : / / www.sonicjobs.com / us / terms-conditions

    [job_alerts.create_a_job]

    Project Manager • Mableton, GA, United States

    [internal_linking.similar_jobs]
    Project Manager

    Project Manager

    MillerClapperton • Austell, GA, US
    [job_card.full_time]
    To ensure your application is properly reviewed, please apply directly through our official company website : .Applications submitted through other platforms may not be considered.We're looking for a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Manager

    Field Service Manager

    Cidan Machinery Inc. • Peachtree City, GA, US
    [job_card.full_time]
    CIDAN Machinery is a leading international manufacturer of industrial machinery, and we are seeking a.This position is based at our U. We are experiencing a period of rapid growth in the United Stat...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Project Coordinator, Enterprise Safe & Secure

    Project Coordinator, Enterprise Safe & Secure

    Carvana • Fairburn, GA, US
    [job_card.full_time]
    If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned w...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Product Manager, Rollers

    Product Manager, Rollers

    SANY AMERICA INC • Peachtree City, GA, US
    [job_card.full_time]
    SANY America is looking to recruit a driven, forward-thinking, and highly motivated.With the deep investment and backing of SANY Group, the Americas business expects to continue to grow significant...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Project Manager

    Project Manager

    Akkodis • Kennesaw, GA, US
    [job_card.full_time]
    Plano, TX / Chicago, IL / Kennesaw, GA(Hybrid).Responsibilities include managing critical, customer-facing projects, coordinating resources across multiple business lines, and effectively communicati...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Corporate & Project Accounting Professional

    Corporate & Project Accounting Professional

    Sierra Piedmont Engineers & Geologists • Woodstock, GA, US
    [job_card.full_time]
    Corporate & Project Accounting Professional.Sierra Piedmont Engineers & Geologists wishes to retain a Corporate and Project Accounting professional to play an integral part of our leadershi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Project Consultant

    Project Consultant

    Aspen Contracting • Marietta, GA, US
    [job_card.full_time]
    Multiple territories available nationwide).Aspen Contracting is hiring driven, people-first sales professionals to join our nationwide team. If you’re ready to build a career with purpose, hel...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Project Manager

    Assistant Project Manager

    Mullins Mechanical • Lithia Springs, GA, US
    [job_card.full_time]
    Are you a client focused construction professional with excellent communication skills? Do you have a 'can do' attitude and an unwavering commitment to excellence? If this sounds like you, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Outside Sales Consultant

    Outside Sales Consultant

    Hattori Hanzo Shears • Peachtree City, GA, US
    [job_card.full_time]
    Hanzo provides a very casual, friendly and family focused work place that promotes individuality.Hanzo is basically the best company ever. Ready for a Sales Career Where the Sky’s the Lim...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Project Coordinator

    Project Coordinator

    FMGI • Woodstock, GA, US
    [job_card.full_time]
    Commercial Project Coordinator.Our company is looking for Commercial Construction Project Coordinator to assist the APM & PM with the management of a project from beginning to end.We specialize...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Construction Project Consultant - In Home Sales

    Construction Project Consultant - In Home Sales

    Nelson Exteriors • Marietta, GA, US
    [job_card.full_time]
    FREEDOM TO MAKE GREAT MONEY AND GROW IN YOUR SALES CAREER!.Looking for a fast growing organization where you can have fun and be part of a team that cares about you and your success? Are you lookin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Manager

    Client Success Manager

    Empower Brands • Marietta, GA, US
    [job_card.full_time]
    The Client Success Manager plays a pivotal role in ensuring exceptional service delivery and satisfaction across all client touchpoints in our facilities maintenance operations.This role is respons...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Partner Success Manager

    Partner Success Manager

    FINSYNC • Kennesaw, GA, US
    [job_card.full_time]
    FINSYNC helps entrepreneurs and small business owners simplify operations and secure affordable funding through one connected platform. Powered by Fynn, your AI Assistant, FINSYNC brings banking, pa...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Success Manager

    Client Success Manager

    In-Telecom • Kennesaw, Georgia, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The Client Success Manager will serve as a key business partner between In-Telecom and its Clients.The CSM will oversee Client relationships and will focus on delivering the “In-Telecom Experience”...[show_more]
    [last_updated.last_updated_30]
    Civil Project Manager

    Civil Project Manager

    Gaskins + LeCraw • Marietta, GA, US
    [job_card.full_time]
    Gaskins + LeCraw, a Pape-Dawson company, is seeking a .Review and coordinate drawings supplied by vendors, clients, and architects. Research codes and work with City, County, and State off...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote AI Content Reviewer

    Remote AI Content Reviewer

    Outlier • Fairburn, GA, United States
    [filters.remote]
    [job_card.full_time]
    Earn up to $16 USD / hourly and work fully remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for. If you're passionate about improving models and excited by the futu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Advanced Sales Consultant

    Advanced Sales Consultant

    Alfa Insurance Corporate Careers • Austell, GA, US
    [job_card.full_time]
    Alfa Insurance is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa is known for its superior customer service and boasts 94...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Project Lead - System Planning

    Project Lead - System Planning

    GDS Associates Inc • Marietta, GA, US
    [job_card.permanent]
    Project Lead as part of the system design and planning team referred to as Hi-Line Engineering.The position will lead a team to develop recommendations for utility upgrades to meet future load grow...[show_more]
    [last_updated.last_updated_30] • [promoted]