Order Processing Specialist

Acara Solutions is seeking an Order Processing Specialist to join our client in Buffalo, NY!

his role is the first point of contact for all internal business units,

supporting order entry, processing, and resolution of complex customer requests. The ideal candidate is analytical, proactive, and adaptable, with a strong focus on customer satisfaction.

Type : Direct Hire

Schedule : Monday-Friday 8AM to 5PM, 100% onsite

Pay : Up to 26 / HR

Key Responsibilities :

Utilize Freshservice (cloud-based Service Management) to receive, track, prioritize, and resolve customer service requests through multiple channels

Leverage automation tools, workflows, and accurate ticket documentation to ensure timely resolutions and efficient service delivery

Support customer satisfaction by providing clear communication, using knowledge base resources, and maintaining accountability throughout the ticket lifecycle

Analyze and process complex orders, ensuring all details are correct for warehouse fulfillment and preventing errors or delays

Provide excellent service to internal customers, communicate respectfully, and proactively guide them through processes

Adapt to evolving processes and procedures, helping shape efficient order management workflows

Handle escalations, including credit requests, discounts, mispicks, and technical order issues, coordinating with engineers and other teams as needed

Track metrics such as order volume, requests, and performance, with focus on high-volume internal business units

Required Skills / Qualifications : -High school or equivalency; Associates degree in Business, Communications or equivalent, preferred-Previous customer service, inside sales, or administrative / clerical experience preferred-Ability to use MS-Office, MS-Outlook, and ERP business systems

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race / Color / Gender / Religion / National Origin / Disability / Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.