Account Coordinator Manager (Veterinary Focused)

Account Coordinator Manager

The Account Coordinator Manager is responsible for supervising the operations of the Personal Insurance Solutions Account Coordinators.

Your Impact :

• Evaluate operational strategies by conducting needs assessments, capacity planning, and cost / benefit analysis. Perform continuous critique of operational workflows and processes from application received to policy issuance across departments.
• Establish and monitor productivity, quality of work, and customer service standards. Maintain documentation of processes, procedures, and forms.
• Carefully monitor and adjust backlog management and maintenance of turnaround standards.
• Monitor, manage, and report activity, production output, and trends of the Non-Program AVMA business.
• Supervise, coach, train, and provide leadership and guidance to the team; review and approve time off requests and approve bi-weekly timecards; assign performance goals; write and deliver performance appraisals and corrective action.
• Collaborate with IT and other department managers on system enhancements, implementations, etc.; define user requirements; monitor system performance; identify and resolve issues; conduct system audits.
• Serve as key figure in operational workflow meetings between departments.
• Assure timely and accurate processing of check requests, endorsement requests, and policy issuance for all AAM and Non-Program business lines.
• Maintain professional and technical knowledge by tracking emerging trends in industry operations management; attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.
• Provide reporting and attend meetings with the AVMA, as needed.
• Take on special projects as assigned by the Vice President - Underwriting which would include inter-departmental coordination of workflows and training.
• Maintain relationships with outside partner markets via ad-hoc communication and regularly scheduled meetings.
• Assist with initial onboarding and ongoing training of employees in adjacent and complimentary departments.

Successful Candidates Will Have :

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel / accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification for the second consecutive year.

Pay Range : $51,800 - $74,000 Annual

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.