Student Worker - Office Assistant Penland - BC

Student Worker - Office Assistant Penland Hall Spring 2025 - BC

Job Classification : Administrative and Office Services, Student

Department : Campus Living and Learning

Hiring Manager : Josue Flores Olvera

Contact : Josh_Flores@Baylor.edu

Work Schedule : Average 8-12 hours / week, primarily working weekends. Flexible hours from 7am-1am.

Desired Length of Employment : Spring / Ongoing

Pay Rate : $8.00

Job Description :

The purpose of the Office Assistant (OA) position is to provide administrative and relational support to on-campus communities at Baylor University. As employees of Campus Living & Learning, we expect OAs to recognize the value and importance of the on-campus living experience. In this way, the OA should be a helpful resource and referral agent for residents, parents, visitors, and faculty / staff in our communities. OAs are expected to uphold Campus Living & Learning's Customer Service Standards. In addition, the OA plays a vital role in the safety and security of our residential communities by being aware of escort and visitation policies, verifying resident identity when applicable, and communicating issues of concern to other residence hall support staff.

Responsibilities :

• Monitor door security and inform appropriate staff if any issues arise [i.e., Community Leaders (CLs), Residence Hall Director (RHD), and Safety and Security Education Officers (SSEOs)].
• Provide administrative support to residents including, but not limited to : room access support [e.g., unlock codes], checking out equipment, technical support.
• Assist in maintaining accurate log books for unlock codes, maintenance issues, equipment check-out, lost and found, and gift registries.
• Be knowledgeable of on-campus locations and resources. Support residents in communicating issues of concern to other members of the hall staff.
• Enforce and uphold Campus Living & Learning policies and procedures. Complete other administrative tasks as assigned by supervising RHD

Learning Outcomes :

Excellent customer service skills (in-person, per telephone, and via email)

Organization and creativity in administrative responsibilities

Proficiencies in problem-solving; responding to issues with consistency, accuracy, and adaptability

Understanding of the internal operations of a major, complex system (i.e. residence hall).

This includes but is not limited to : facilities management, technical operations, safety & security monitoring.

Required Skills :

Typing

Ability to learn a computer program for Front Desk functions

Ability to complete administrative tasks as requested

Ability to provide customer service to a diverse population

Ability to work on a team

Time management

Sound judgement to respond to needs or crises as they arise

Employer : Baylor University

Work Location : Penland Hall

Work Address : 1110 S 5th St, Waco, TX 76706