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Supervisor, ED Support Staff
Supervisor, ED Support StaffDecatur Memorial Hospital • Springfield, IL, US
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Supervisor, ED Support Staff

Supervisor, ED Support Staff

Decatur Memorial Hospital • Springfield, IL, US
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ER Supervisor For Support Staff

Operates within Memorial Health mission, vision, goals and objectives. The ER Supervisor for Support Staff is responsible for overseeing entry-level team members within the Emergency Department, including emergency medical specialists, unit secretaries, patient safety monitors, and other support roles. This position ensures effective staffing, workflow coordination, and high-quality support services that contribute to safe, efficient patient care. The Supervisor fosters a positive, team-based culture and acts as the primary point of contact for support staff on each shift.

Qualifications

Education :

  • High school diploma or equivalent required.
  • Associate's degree or healthcare-related coursework preferred.

Licensure / Certification / Registry :

  • BLS certification required.
  • Additional certifications (CNA, EMT, PCT, etc.) preferred.
  • Experience :

  • Minimum 23 years of experience in an Emergency Department or acute care setting required.
  • Prior lead or supervisory experience preferred.
  • Other Knowledge / Skills / Abilities :

  • Excellent verbal communication skills are required.
  • Ability to work across multiple sites of care required.
  • Interprofessional relationship.
  • Knowledge of hospital operations and basic patient care support.
  • Responsibilities

  • Provides daily supervision and direction for ER support staff. Assigns and adjusts workloads to meet departmental needs.
  • Monitors staff performance, provide coaching, and support skill development.
  • Assists in new staff orientation, competency validation and ongoing education.
  • Partners with leadership to complete staff evaluations and disciplinary processes.
  • Coordinates patient flow support, including timely room turnover and discharge assistance.
  • Monitors and addresses safety concerns, incident reports and service issues.
  • Works with ED Manager(s) on recruiting new staff into the department.
  • Collaborates with ED Manager(s) to participate in quality and process improvement in the department during all phases from planning to implementing and sustaining efforts.
  • Ensures adequate and appropriate coverage for the unit that considers census, acuity and patient interventions needed to provide safe and timely care.
  • Acts as a resource to department in problem solving resolution of patient care issues.
  • Makes round on patients, keeping informed of patient conditions / changes.
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    Support Staff • Springfield, IL, US

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