Business Analyst - II

Job Description:

We are looking for a Business Analyst - II for a very important client. Position Summary: The Fleet Coordinator/Manager will play a crucial role in managing the company’s U.S Fleet Operations and supporting field-based employees This position ensures efficient day-to-day fleet management while providing exceptional service to Fleet drivers The Fleet Coordinator/Manager will report directly to the Associate Director, U.S Fleet Operations and collaborate with cross-functional teams to optimize vehicle usage, resolve issues, and maintain compliance with corporate Fleet policies. Key Job Responsibilities: • Driver Support: o Serve as the escalation point for field-based employees regarding fleet-related inquiries, including vehicle management and program compliance. o Address and resolve driver concerns, answer questions, and guide drivers to existing resources. • Fleet Operations Management: o Monitor vehicle inventory and program administration to ensure optimal fleet deployment. o Apply broad business acumen, including using analytical methods to compare the costs and benefits of different fleet business initiatives. o Manage the onboarding and offboarding process. • Vendor Coordination: o Consult with vendors for vehicle registration, licensing, and compliance requirements. o Track service performance metrics and escalate issues as needed. • Data Management and Reporting: o Maintain accurate fleet records, including vehicle assignments, mileage, and maintenance history. o Contribute to the development and distribution of monthly fleet reports. • Policy Compliance and Training: o Ensure driver adherence to fleet policies and safe driving practices. o Assist in the execution and tracking of driver training on fleet program guidelines. • Process Improvement: o Identify and implement process enhancements to improve fleet operations efficiency and driver satisfaction. • Other: o Perform other sales operations duties and special projects, as assigned.

Requirement:

The ideal candidate will possess the following: Minimum Requirements: • Education: Bachelor’s degree in business, supply chain, operations management, or a related field (preferred). • Experience: o 5+ years of experience in fleet management, operations coordination, or a related role. o Experience working with field-based employees is required. • Skills: o Excellent communication and interpersonal skills to support driver engagement. o Experience with project delivery for large, cross functional projects. o Proficient in Microsoft Office Suite including Excel expertise (functions, expressions, pivot tables, formulas, data sets) required. o Independent thinker with the ability to take both a commercial and operation view of complex situations. o Ability to manage multiple priorities in a fast-paced environment. Key Competencies: • Customer-focused mindset with a commitment to providing top-tier driver support. • Engage directly with drivers via email and phone, providing prompt and professional responses. • Strategic thinker with the ability to independently manage projects and tasks, while keeping management informed on progress, challenges, and proposed solutions. • Ability to collaborate across departments and with external vendors. This person for this position should have some experience with fleet, vendor collaboration and extremely comfortable interacting with fleet drivers and stakeholders