Head of Customer Success

A company is looking for a Head of Customer Success.

Key Responsibilities

Coordinate and drive the cross-functional focal areas of the Customer Success initiative

Manage feedback programs to enhance customer satisfaction and drive change

Oversee the day-to-day operations of the Customer Success team, ensuring desired outcomes are achieved

Required Qualifications

Proven experience leading a Customer Success team with a focus on strategic planning and operational execution

Strong track record of increasing Net Retention Revenue (NRR)

Knowledge in defining strategy and scaling execution in customer success focal areas

Experience in establishing and overseeing customer satisfaction programs

Fluency in English with excellent communication skills