Veterinary Client Care Coordinator Supervisor

Description

ACCESS Los Angeles is seeking a Client Care Coordinator Supervisor to join our growing team!

The Client Care Supervisor plays a pivotal role in ensuring the efficiency and success of the Client Care Department. This position is responsible for guiding and training team members on appointment scheduling, overseeing the preparation of all necessary documentation for patient visits, and fostering a culture of exceptional customer service. Through clear and professional communication with clients and healthcare providers, the Supervisor ensures a seamless experience that meets both operational and patient care standards.

Responsibilities :

Leading with Your Head

Understanding business, solving problems, and making decisions through inclusive contributions of others.

• Supervise, train and support all department coordinators with the following responsibilities
• Appointment Management : Confirm patient appointments and ensure accuracy in scheduling to optimize departmental workflow.
• Record Preparation : Verify that all necessary medical records, referral documents, and pertinent information are attached for each upcoming appointment, facilitating a seamless patient experience.
• Phone Communication : Serve as the primary point of contact for incoming calls directed to the Bone and Joint Department via the phone tree system. Respond promptly and professionally to inquiries from patients, providers, and other stakeholders.

Voicemail Management : Regularly check departmental voicemails and return calls in a timely manner, ensuring that patient concerns are addressed and resolved efficiently.

Leading with Your Heart

Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively

Participate in monthly meetings with the Department to review and strategize in -streamlining departmental performance and improving workplace culture.

Demonstrate authenticity in all interactions, building rapport with clients and colleagues and actively listen to client needs and concerns, ensuring a tailored approach to service delivery.

Leading With Your Hands

The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results

Partner with the doctor assistants with appointment and surgery scheduling.

Provide support to ACCESS LA to promote hospital-wide success.

Inspire the department’s client care staff to ensure high-quality performance and efficient workflow aligned with departmental and hospital-wide goals.

Key Qualifications

Strong communication and interpersonal skills.

Proficiency in office software and scheduling systems.

Excellent organizational abilities and attention to detail.

Experience in a healthcare setting is preferred, but not required.

Proficiency in standard office software and tools.

Willingness to respond positively to requests from staff and work effectively with others

Availability on weekends as required.

Ability to multi-task and work on several different projects simultaneously

Great work ethic and thrives in a fast-paced environment;

Self-starter who is able to work with and without direct supervision.

Supervisor or management experience preferred.

This job description is not intended to be all-inclusive; duties and responsibilities may evolve as required.

Compensation :   $24 - $27 / hour, dependent upon experience.

We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid parental leave, matching 401(k), paid time off, continuing education, generous pet discounts, and much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.