Account Service Director

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Position Overview

We are looking for an Account Service Director for the Energy & Environmental Team to handle Energy Accounts over $500,000 in total premium and manage the Account Service Managers in Energy and Environmental Profit Centers. The Account Service Director is the single point of contact for all clients and brokers for any service-related matters. The Account Service Director will conduct kick-off calls, claim reviews, account management and stewardship meetings. They will proactively monitor their accounts performance and develop solutions before problems arise. This position is critical to Starr’s successful execution of the customer service initiative.

Essential Job Functions

• Supervise and support three Account Service Managers within the Energy team and one Account Service Manager within the Environmental team, offering mentorship and direction.
• Serve as dedicated resource for assigned accounts and maintaining positive, productive relations with brokers, customers, vendors and teammates
• Provide customer training support for vendor claims product software
• Manage electronic file account documentation (i.e. collateral agreements, policy change endorsements, statutory filings, monthly reports, and loss control services)
• Accounts receivable & loss fund monitoring as well as coordinating premium audits
• Quality check verifying company compliance standards are met
• Assist when necessary, as claims liaison between TPA, Broker, and Starr Claims Manager to ensure problematic claims are escalated for immediate attention and satisfactory results obtained
• Provide administrative support and other related services as needed
• Some travel may be required up to 20%

Job Requirements

• Bachelor's degree and a minimum of 5 - 10 years of experience in claims insurance experience preferred
• Comprehensive knowledge of binders, policies and coverages within the insurance industry
• Strong multi-tasking and organizational abilities, with the capacity to rapidly identify and prioritize critical issues requiring immediate escalation.
• Possess planning and negotiation skills, and strong verbal, written, and interpersonal skills
• Ability to work in fast paced environment
• Team oriented attitude and approach
• Comfortable working directly with underwriters, brokers, and insured's
• Advanced proficiency in computer applications: Excel, Word, and PowerPoint

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.