Director of Clinical Services (RN)

Job Description

Job Description

At Arc Hospice & Palliative Care, we are united by a mission to bring comfort, dignity, and compassionate support to every patient and family we serve. Join a team where your work has purpose and your growth is supported.

At Arc Hospice & Palliative Care, our clinical leaders are at the heart of delivering comfort, dignity, and compassionate support to every patient and family. We are seeking a Director of Clinical Services to oversee operations across our North Central Florida locations, including Gainesville, Ocala, and Leesburg. In this key leadership role, you'll guide interdisciplinary teams, support regulatory readiness, and ensure care remains anchored in quality and mission. If you're a seasoned RN leader with hospice experience and a passion for empowering teams, we welcome your expertise in shaping the future of hospice care in our region.

Overview

The Director of Clinical Services (DCS) is responsible for the overall leadership, management, and coordination of hospice and palliative clinical operations. This position ensures delivery of high-quality, patient-centered care in compliance with the Medicare Conditions of Participation, state licensure requirements, and organizational policies. The DCS provides strategic and operational direction to the interdisciplinary team, oversees clinical quality and regulatory compliance, and fosters a culture of compassion, accountability, respect, excellence, and support. This role is primarily office-based with regular field visits to patients, care settings, and community partners.

Key Responsibilities

• Provide leadership for all direct and indirect patient care services delivered by the hospice clinical team, ensuring alignment with patient goals, clinical best practices, and regulatory standards.
• Plan, organize, implement, and evaluate clinical operations to promote quality, efficiency, and adherence to established performance metrics.
• Ensure timely, accurate, and complete clinical documentation, and oversee the maintenance of patient records, statistics, and reports in compliance with regulatory requirements.
• Participate in quality assessment and performance improvement activities, survey preparedness, and state or accrediting body inspections.
• Recruit, hire, train, evaluate, and, when necessary, counsel or terminate clinical staff.
• Conduct regular performance evaluations, support professional development, and ensure ongoing competency through education and training programs.
• Serve as a resource for complex patient care needs, collaborating with the Medical Director, providers, and the interdisciplinary group (IDG) to resolve clinical concerns, escalate urgent needs, and promote safe, effective care transitions.
• Support the orientation of new staff, in-service education, and mentoring of emerging leaders.
• Maintain appropriate inventory of clinical supplies and equipment, and ensure infection prevention and safety protocols are followed at all times.
• Engage in relationship-building with community partners, referral sources, and other stakeholders to promote Arc Hospice & Palliative Care's mission.
• Uphold the organization's commitment to patient and family-centered care, ensuring that each plan of care honors the individual's values, goals, and preferences.
• Performs other duties as required.

Qualifications

Compensation for this position is shown below and reflects the expected pay range for the role. Final compensation may vary based on experience, licensure, and location. Arc Hospice is committed to transparency and equity in all compensation practices.

Compensation

$120,000—$140,000 USD

We are an Equal Opportunity Employer and welcome applicants from all backgrounds to join us in delivering compassionate, inclusive care. Explore the impact you can make with Arc Hospice today.