Business Process Reengineering Analyst

Job Type Full-time Description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to corporate social responsibility and our 5-year sustainability strategy

Position Summary The Business Process Reengineering Analyst is a key member of TTC Tour Brands’ Strategic Business Solutions team and plays a vital role in delivering our Value Creation Plan (VCP) and ongoing business process improvement. This role is responsible for analyzing, designing, and optimizing cross-functional business processes that improve efficiency, scalability, and commercial outcomes. By uncovering pain points, defining future-state workflows, and supporting implementation, this role ensures that our operating model and platforms enable the next generation of guest, trade, and internal experiences.

This position is ideal for a highly analytical, detail-oriented professional with strong facilitation and collaboration skills who thrives in a transformation-focused environment.

Requirements

Key Responsibilities

Process Mapping & Optimization

• Lead discovery and documentation of current-state business processes across functions (e.g., Sales, Marketing, Contact Center, Product, Finance).
  
• Conduct root cause analysis to uncover inefficiencies, bottlenecks, or redundancies and identify automation or system enhancement opportunities.
  
• Collaborate with stakeholders to co-design future-state workflows that support transformation initiatives and commercial objectives.
  

Requirements & Solution Design

• Translate business needs into structured requirements, user stories, or process documentation to guide technology or operational changes.
  
• Partner with cross-functional teams to ensure alignment between solution design and frontline/user experience.
  
• Contribute to the development of operational SOPs and training documentation to support consistent rollout and adoption.
  

Cross-Functional Collaboration

• Work closely with Business Champions, Project Managers, Change and Communications leads, and Technical teams to ensure new processes are feasible and effectively implemented.
  
• Support pilot rollouts and UAT testing by validating process effectiveness and ease of execution.
  
• Ensure end-user feedback is collected and used to refine process designs post-launch.
  

Continuous Improvement

• Identify post-implementation optimization opportunities based on usage patterns, performance data, and stakeholder input.
  
• Contribute to a culture of continuous improvement by championing enterprise-wide process visibility and consistency.
  
• Ensure that improvements remain aligned to the evolving needs of the VCP and global operating model.
  

Success Measures

• Delivery of accurate, detailed process maps and supporting documentation for all assigned initiatives.
  
• Measurable improvements in cycle times, accuracy, efficiency, or cost related to redesigned processes.
  
• Alignment of all reengineering efforts with VCP goals and associated commercial or operational KPIs.
  
• Positive feedback from business leads and end users on solution practicality, usability, and impact.
  

Key Traits

• Collaborative: Brings cross-functional teams together to co-create effective and scalable solutions.
  
• Attention to Detail: Delivers clean, precise documentation and analysis that supports confident decision-making.
  
• Curious: Seeks to understand the “why” behind processes and is always looking for a better way forward.
  

Required Skills & Experience

• Experience in process improvement, reengineering, or business analysis across multiple business domains.
  
• Proven ability to analyze and optimize complex workflows across departments, not just within a single function.
  
• Strong proficiency in process mapping tools and techniques (e.g., Visio, Lucidchart, Miro).
  
• Excellent facilitation and communication skills, with the ability to lead workshops and engage stakeholders at all levels.
  
• Experience supporting large-scale transformation programs is preferred.
  
• Certifications such as Lean Six Sigma, CBAP, or BPMN are a plus.
  

Salary - $70,000 - $90,000