Senior Computer Installation Technician

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at  .

Under the general direction of the Director, Desktop Services, the Senior Computer Installation Technician, oversees and supports, sets up and maintains instructional and administrative computer hardware and software throughout the District and off-campus. The position provides guidance, expertise, and direction to peers and team members, serving as the primary subject-matter resource within the assigned area of responsibility.

Daily activities are completed independently, or as part of a project team, employing established procedures and general objectives. Work is varied using established procedures requiring judgment and the making of minor decisions including supervision and delegation to other specialists. Supervision received is general in nature while works independently referring unusual situations to the supervisor for decision or advice.

Characteristic Duties and Responsibilities

• Technical Support and Equipment Maintenance : Installs, upgrades, and tests computer hardware and software, including peripherals such as printers, monitors, scanners, ergonomic stands, and cabling. Diagnoses and resolves hardware, software, and connectivity issues. Performs regular maintenance, deployment, and replacement of IT resources and reimages computers and storage devices.

User and Instructional Support : Ensures student and faculty hardware / software needs are met each semester based on curriculum requirements. Acts as a liaison between users and internal departments to determine and implement required levels of service. Provides support for Help Desk functions and end-user troubleshooting as well as assists other help desk staff as needed. Consults with management on complex issues and provides regular updates on project and support activity status.

Inventory Management : Receives, inventories, distributes, and disposes of computer equipment according to policies and procedures. Tracks hardware entering and exiting the department for use across the District.

Process Guides Development and Training : Conducts informal training sessions or tutorials on specific technologies, apps, or software based on user needs. Develops and shares easy-to-understand guides, tip sheets, and resources to enhance digital literacy and independent use of technology.

Documentation and Reporting : Maintains technical and operational documentation for troubleshooting and support. Provides regular feedback to the supervisor regarding recurring technology challenges and recommends improvements to enhance the support process. Utilizes software tools to compile reports, documents, and statistical tables for internal use and reporting requirements.

Collaborative Teamwork :  Establishes, maintains, and enhances positive work relationships with students, staff, faculty, and administrators.

Continuous Learning & Professional Development : Maintains informed on emerging technology trends and common user issues in higher education with an emphasis on community Colleges.  Actively organizes and / or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.

Other duties :  Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Qualifications

Compliance with all state, federal, and accreditation standards / requirement, as well as all MATC policies and procedures.

Required Education & Experience : Associate’s Degree in Information Technology, Computer Science or related field; Three (3) years of progressively responsible work experience in continuous computer technical support activities.

Preferred Education & Experience : Bachelor’s Degree in Information Technology, Computer Science or related field; more than three (3) years of progressively responsible work experience in continuous computer technical support activities.

Preferred Licensure / Certification : MCP; MCSA; MCSE

KNOWLEDGE, SKILLS, & ABILITIES

CORE COMPETENCIES :