Senior Program Manager (Change Management)Blueprint Technologies • Oakland, CA, US
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Senior Program Manager (Change Management)
Blueprint Technologies • Oakland, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]10+ years of experience in project and / or program management, preferably within large-scale, complex operational environments. 10+ years of hands-on change management experience, ideally leveraging PROSCI or equivalent methodologies. 5+ years building and managing Azure DevOps dashboards and Power BI reports for performance and operational tracking. Proven record of driving continuous improvement initiatives with measurable business impact. Strong analytical and problem-solving skills; ability to translate data insights into actionable strategies. Demonstrated ability to manage multiple programs simultaneously and deliver results in a fast-paced environment. Excellent written and verbal communication skills with a strong ability to influence cross-functional teams and senior stakeholders. Solid knowledge of business process design, service delivery operations, and performance optimization frameworks. Green Belt or Black Belt certification in Lean Six Sigma required (or equivalent real-world application experience).
Senior Program Manager (Change Management)
In this role, you will serve as a Senior Program Manager driving operational excellence and continuous improvement across enterprise-level customer support delivery operations. You will lead multiple large-scale programs focused on process efficiency, performance measurement, and change adoption. The ideal candidate will bring deep expertise in Lean Six Sigma methodologies, change management, and data-driven decision-making to streamline workflows, enhance cross-functional alignment, and deliver measurable business outcomes.
Key responsibilities include :
- Leading 23 concurrent large-scale process improvement programs, ensuring timely delivery, measurable impact, and alignment with organizational goals.
- Conducting data analysis, process mapping, and root cause analysis to identify inefficiencies and develop solutions that enhance operational performance.
- Applying Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations.
- Developing and maintaining Power BI dashboards and Azure DevOps reports to visualize performance metrics and support data-driven decision-making.
- Designing and implementing standard operating procedures, process documentation, and training materials to ensure long-term adoption and standardization.
- Leading change management initiatives, ensuring teams are engaged, prepared, and supported throughout transitions.
- Partnering with delivery, infrastructure, and operations teams to align process improvements with broader business objectives.
- Driving measurable performance improvements and reporting on KPIs to senior leadership and stakeholders.
- Facilitating value stream mapping sessions and other workshops to identify bottlenecks and prioritize high-impact opportunities.
- Mentoring and coaching cross-functional team members on process improvement principles and best practices.
Required qualifications include :
Salary range : $140,000 - $150,000 USD / annually. Equal opportunity employer.
Location : Remote, preferably in the Greater Seattle, WA Area
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Senior Manager Program • Oakland, CA, US
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