Server

ACCOUNTABILITY

Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner

KEY BUSINESS AREAS

A “Key Business Area” is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions :

• Demonstrates a sense of urgency when serving guests; meets service cycle timing standards
• Greets guests immediately upon arrival and acknowledges them at departure
• Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs
• Suggestively sells and achieves guest check average targets
• Accurately enters orders on point of sale system
• Prepares beverage orders as well as some appetizers, salads, and desserts
• Checks prepared orders for completeness and presentation
• Delivers food and beverage orders timely and in accordance with standards
• Attends to guest during the entire dining experience in a prompt and courteous manner
• Demonstrates knowledge of station and floor breakdowns
• Possesses strong product and menu knowledge
• Uses proper telephone etiquette; assists with “to go” orders
• Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departure
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
• Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount  transactions
• Willingly assists others without being asked
• Maintains cleanliness and organization of dining room and service area
• Completes all required side-work, including deep cleaning assignments
• Provides prompt and courteous service and is cordial to all team members and guests
• Adheres to Denny’s Brand Standards and internal policies and procedures

ESSENTIAL FUNCTIONS

POSITION QUALIFICATIONS

Must be able to work in a team environment

Meets Denny’s uniform and grooming standards and maintains them throughout the shift

Places a value on diversity and shows respect for others

THIS JOB DESCRIPTION IS INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY THE EMPLOYEES ASSIGNED TO THIS POSITION.  IT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL DUTIES, RESPONSIBILITIES OR TASKS WHICH MAY BE REQUIRED TO BE PERFORMED IN THIS POSITION.

EMPLOYER MAY AMEND, CHANGE, OR MODIFY THE RESPONSIBILITIES AND DUTIES OF THIS POSITION TO MEET BUSINESS NEEDS AS NECESSARY.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT AND MAY BE CHANGED AT THE DISCRETION OF EMPLOYER WITH OR WITHOUT NOTICE.