Residential Appliance Repair Technician (Madison, WI)

Job Description

Job Title : Residential Appliance Repair Technician

Client :  Lake Appliance

Location : Multiple Locations

Job Type : Full-Time, W-2

Salary : $20–$30+ / hour (based on experience) + commission (up to 30% per completed call)

Start Date : Immediate Openings

Reports To : Regional Service Manager

About Lake Appliance Repair

Lake Appliance Repair, a family-owned company since 2005, is a leading provider of residential appliance repair services, operating in 15 states with a strong presence on the West Coast and Hawaii. As a Whirlpool, Samsung, and LG manufacturer-authorized provider, we deliver high-quality service, earning multiple Professional Service Awards. Their 100% remote model supports technicians with fully stocked vans, real-time dispatching, and comprehensive training through the United Appliance Services Association. Join our team to work in a supportive, family-oriented culture that values community involvement and professional growth.

Job Summary

We are seeking skilled Residential Appliance Repair Technicians to join our team in high-priority markets. Technicians will diagnose and repair a wide range of household appliances, manage 8–12 daily service calls, and provide exceptional customer service. This role offers competitive pay, comprehensive benefits, and ongoing training, with opportunities for technicians of all levels and abilities.

Key Responsibilities

Diagnose and repair residential appliances (refrigerators, washers, dryers, dishwashers, ranges, microwaves, ice makers) for Whirlpool, Samsung, and LG brands.

Perform sealed system repairs (e.g., compressors, evaporators) and use lock ring or brazing methods (training provided).

Manage daily service calls via tablet-based dispatching, optimizing tight routes from a home-based operation.

Provide exceptional customer service, explaining repairs clearly and de-escalating frustrated clients with professionalism.

Pre-screen calls and coordinate parts delivery to ensure first-call completion, maximizing efficiency and commission earnings.

Maintain clear communication with dispatch and management, adhering to Lake’s 100% remote operational model.

Engage in ongoing training to stay current on appliance technologies (e.g., smart appliances).

Mentor junior technicians (preferred for Full-Line Technicians) in small markets with 2–5 team members.

Requirements

• Experience : 2+ Years of Residential Appliance eRepair Experience

Certifications : EPA Universal Certification preferred (required for sealed system repairs, training provided for Trainees).

Technical Skills : Proficiency in diagnosing and repairing appliances using multimeters, schematics, and tools; knowledge of electrical, plumbing, and HVAC systems.

Customer Service : Strong communication skills to explain repairs and manage client expectations, with a proven ability to handle frustrated customers.

Organizational Skills : Ability to manage high call volumes, coordinate parts, and optimize routes.

Adaptability : Willingness to learn Lake’s processes, and new technologies (e.g., smart appliances).

Teamwork : Enthusiasm for team collaboration and community involvement (e.g., volunteering).

Other : Valid driver’s license, ability to pass background checks and drug screening.

Preferred Skills

Sealed system repair experience (e.g., compressors, evaporators).

Mentoring or supervisory experience (valued for Full-Line Technicians).

Familiarity with Whirlpool, Samsung, LG appliances and warranty work.

Experience with tablet-based dispatching and remote operations.

Benefits

Competitive hourly pay ($20–$30+ / hour, based on experience) plus up to 30% commission per completed call.

Estimated annual earnings : $80,000–$95,000+ for experienced technicians.

Comprehensive health and insurance benefits, including medical, dental, vision, and life insurance.

Fully stocked company van, fuel, maintenance, and uniforms provided.

Paid time off and flexible scheduling to support work-life balance and family events.

Ongoing training and professional development.

Support for community involvement, including volunteering opportunities.

Why Join Lake?

Join a family-run company with a national footprint, where your skills make a difference. With a commitment to quality, community, and technician support, Lake Appliance Repair offers a rewarding career with growth opportunities in a high-demand industry.

Requirements

Experience : 2+ Years of Residential Appliance eRepair Experience Certifications : EPA Universal Certification preferred (required for sealed system repairs, training provided for Trainees). Technical Skills : Proficiency in diagnosing and repairing appliances using multimeters, schematics, and tools; knowledge of electrical, plumbing, and HVAC systems. Customer Service : Strong communication skills to explain repairs and manage client expectations, with a proven ability to handle frustrated customers. Organizational Skills : Ability to manage high call volumes, coordinate parts, and optimize routes. Adaptability : Willingness to learn Lake’s processes, and new technologies (e.g., smart appliances). Teamwork : Enthusiasm for team collaboration and community involvement (e.g., volunteering). Other : Valid driver’s license, ability to pass background checks and drug screening. Preferred Skills Sealed system repair experience (e.g., compressors, evaporators). Mentoring or supervisory experience (valued for Full-Line Technicians). Familiarity with Whirlpool, Samsung, LG appliances and warranty work. Experience with tablet-based dispatching and remote operations.