Front Desk Agent/Night Auditor

Welcoming guests as they check in and providing outstanding service is a high priority. Night Auditors are personally involved in the daily operations and success of the hotel. The main aspect of the job is to conduct all nightly-related duties while operating the hotel’s front desk systems for PBX, reservations and check-in/check-out to ensure the guest’s stay is as efficient and friendly as possible. We want to exceed our guest’s expectations and always go that extra mile to prove how important they are to our success.

Major Duties:

• Assisting guests with the check-in and check-out process, including the computation and collection of payment.
• Complete and verify all audit paperwork and shift reports.
• Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to GM and other desk staff.
• Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
• Handling guest’s concerns immediately and requesting management assistance if necessary.
• Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
• Ensuring through their action, the highest level of guest satisfaction possible.
• Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
• Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.
• Typically handles both the duties of the front desk agent and some of the duties of the accounting department.
• Tracks room revenue, occupancy percentages, and other front office operating statistics.
• Always represent the hotel in a positive manner; SMILE.
• Other duties as assigned