Sales Coordinator

The Sales Coordinator supports the Sales Department by assisting with sales initiatives, group coordination, and client communications while ensuring exceptional service delivery in alignment with Hilton brand standards.
This role works closely with the Director of Sales and Sales Managers to maintain accurate records, prepare reports, coordinate group blocks and events, and support overall revenue efforts.

Key Responsibilities

Sales & Administrative Support

• Assist Sales Managers with correspondence, proposals, contracts, and agreements

• Maintain accurate records in Hilton sales systems (Delphi/PEP or equivalent CRM tools)

• Track group room blocks, cutoff dates, and special requests

• Prepare weekly, monthly, and quarterly sales reports

• Handle incoming sales inquiries professionally and in a timely manner

Client Relations

• Serve as a primary point of contact for clients, ensuring a seamless and professional experience

• Support site visits, client meetings, and property tours

• Coordinate client billing, deposits, contracts, and event details

Event & Group Coordination

• Assist with group reservations, rooming lists, and event requirements

• Coordinate with Front Office, Housekeeping, and Food & Beverage departments

• Monitor group pick-up and communicate updates to Sales Managers and Revenue teams

• Ensure execution of Hilton brand service standards for all group and event bookings

Internal Collaboration

• Liaise with hotel departments to ensure smooth execution of group and event needs

• Communicate changes and special requests promptly

• Assist with materials for sales meetings, revenue meetings, and brand audits

Hilton Brand Standards

• Uphold Hilton Garden Inn brand standards in all client interactions and materials

• Support Hilton corporate sales initiatives and promotions

• Maintain a professional image consistent with brand expectations

Qualifications

Education & Experience

• High school diploma or equivalent required

• College degree in Hospitality, Business, or related field preferred

• 1–2 years of sales, hotel operations, or administrative experience (hospitality preferred)

• Proficiency in Microsoft Office; Hilton systems experience (Delphi/PEP) preferred

Skills & Abilities

• Strong organizational skills and attention to detail

• Excellent written and verbal communication skills

• Ability to multitask and thrive in a fast-paced environment

• Strong customer service and problem-solving abilities

• Team-oriented with the ability to work independently

Work Environment & Schedule

• Flexible schedule required, including occasional evenings, weekends, and holidays based on business needs

• Professional business attire required in accordance with Hilton Garden Inn standards

Benefits

• Competitive hourly wage with opportunities for growth within Hilton
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holiday pay
• Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide
• Comprehensive training programs and career development opportunities