Bell AttendantAccorHotel • Long Beach, New York, USA
Bell Attendant
AccorHotel • Long Beach, New York, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Consistently offer professional friendly and engaging service Welcome every Guest entering the hotel (Arrivals & Visitors) Ensure all guests arriving by vehicle on the front drive or departing from the hotel are assisted. Ensure the driveway is free from any obstruction Ensure that Guests are greeted at the car when pulling onto the driveway Remain observant and respond to each Guest who passes through the front entrances of the hotel Report suspicious people or behavior to security personnel Ensure that the driveway is not congested Maintain a presence on the driveway at the door and in the lobby throughout the shift Deliver Guests luggage messages and any other items for delivery within the Hotel Engage warmly with guests whilst escorting them to their room Ensure the timely and efficient transfer of luggage to and from the guests room Ensure the guest is familiar with their room upon arrival (orientation temperature control etc) Offer assistance to Guests and answer questions in a helpful and informative way Work closely with concierge desk to provide information and recommendations about local attractions restaurants and transportation options. Coordinate with valet for outstanding arrival and departure experiences. Assist guests with storage of luggage. Monitor and ensure the security of guest belongings during transportation and storage. Follow safety procedures and protocols to ensure a safe environment for guests and colleagues. Liaise with Front Office Housekeeping and other departments to fulfill guest requests promptly. Maintain effective communication with colleagues to ensure seamless guest experiences. Maintain accurate records of stored luggage and ensure security protocols are followed. Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues. A knowledge of hotel services activities and hours of operations is required to ensure timeliness of customer needs which would be outlined each day in a pre-shift briefing. Follow all hotel and Forbes / LQA standards of service. Conduct self-audits and participate in the feedback of audits conducted to improve service levels. Handle guest concerns and provide assistance and resolution Attend shift briefing at start of shift in order to keep up-to-date with events and activities in the hotel Be an ambassador for the hotel by providing an excellent first and last impressions of the hotel to the Guests Maintain regular and predictable attendance
Other duties as assigned
Qualifications :
- Previous experience in a similar role within the hospitality industry preferred.
- Previous customer related experience required
- High School graduate or equivalent is preferred.
- Strong customer service skills with a friendly and outgoing personality.
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Knowledge of local attractions restaurants activities and transportation options is an advantage.
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team and under minimal supervision
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Must have ability to communicate well both verbally and written.
- Reading and counting is essential.
- Available to work shifts which include mornings evenings overnight weekends and holidays
- Hourly rate : USD $25.00 per hour
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
Additional Information :
What is in it for you :
Accor is proud to be an Equal Opportunity Employer EOE / M / F / V / D.
We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Remote Work : No
Employment Type : Full-time
Key Skills
Customer Service,Hospital Experience,Hotel Experience,Taleo,Hospitality Experience,Basic Math,Laundry,Cleaning Experience,Computer Literacy,Guest Services,Cash Handling,Commercial Cleaning
Experience : years
Vacancy : 1
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