Application Support Engineer

Job Description

Pacific Time zone working hours (9am - 6pm PT)

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group / MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent : Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Do you have a passion for technology? Do you enjoy solving real world problems? Do you have a helpful and inquisitive mindset? If you answered yes to all three questions, then keep reading!

This entry level Application Support Engineer opportunity is a jack of all technology trades. This role is technical in nature and provides exposure to all major aspects of cloud-based software (debugging / coding, test, networking, database / infrastructure).

Our end goal is to ensure our customers have the best possible experience with our products from a technical perspective. This entails doing everything we can to make sure that our products are bug free and have top-notch performance. As far as important candidate qualities go, strong communication and the ability to work with multiple teams is a must. We care more about your attitude and aptitude than the tools and technologies you have used in the past.

In This Role, You Will :

• Provide top-tier software support for Cvent’s product offerings to our customer service team and clients. This role is not customer facing.
• Assist operations and development teams with debugging software issues.
• Query databases to generate and analyze data for reporting and troubleshooting purposes.
• Work with our sales engineering team to ensure the successful operation of our partner and client integrations.
• Work with multiple teams to find, analyze, and resolve client issues.
• Troubleshoot and maintain frontend and backend systems.
• Monitor, document and report system and performance issues.
• Facilitate communication between technology teams and other departments on issue status and resolution.
• Supply in-depth technical and business product knowledge to multiple teams.
• Weekend on-call support on a rotational basis is required for this position.

Here's What You Need :

Do not worry if you do not know all the specific technologies listed below! Our training program lasts 3-4 weeks and will help bring you up-to-speed on both our products and the technologies they use.

Wondering what other technologies and tools we use? See below. Any experience with these is a plus!

The estimated base salary range for new hires into this role is $85-$120k+ annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.”

W e are not able to offer sponsorship for this position