Graduate Student Success Coordinator

S000936

Graduate Student Success Coordinator

Academic Affairs

Academic Affairs

Assistant Provost for Student Success & Engaged Learning

Full Time Regular

$45,000-$52,000

The Graduate Student Success Coordinator oversees academic advising and academic interventions for graduate students from the School of Business and Entrepreneurship, the College of Arts and Sciences, and graduate programs in Education. The coordinator facilitates a comprehensive academic support and engagement model that supports student achievement and growth, reflected in retention and persistence metrics across these graduate programs. They collaborate with constituents across campus to support an infrastructure for graduate student tutoring services in response to student and accreditation needs. The coordinator serves as liaison to Student Disability Services and Testing Services. They lead and facilitate Graduate Assistant orientation and programming. The coordinator establishes and maintains strong relationships with Program Directors, staff, and stakeholders involved in serving graduate students. Evening and weekend work may be required.

1. Provide proactive and holistic academic advising, including degree planning and management as well as monitoring academic progress and maintaining detailed records.
2. Oversee an orientation program responsive to the needs of a diverse graduate student population and the needs of their respective programs.
3. Lead orientation for graduate assistants and support their continued academic and developmental success. Facilitate graduate assistant supervisor orientations and the development of supporting materials.
4. Collaborate with campus partners to develop and support an infrastructure for graduate student tutoring services that is responsive to students’ needs and institutional accreditation efforts.
5. Leverage alumni relationships for advising and career readiness programming.
6. Promote teamwork and communication among campus departments engaged in efforts to promote student success, persistence, timely graduation, and career outcomes.
7. Foster a graduate student support culture that is inclusive and which champions diverse students in the attainment of their graduate education.
8. Create, deliver, and assess engagement opportunities that support holistic student development.
9. Meet the needs of students in different degree programs and modalities: online, in-person, certificate, and degree.

Individuals must possess the knowledge, skills and abilities described below or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Physical requirements of the job can be found on the last page of this document.

1. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College.
2. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
3. Demonstrated ability to handle sensitive issues and maintain confidentiality.
4. Demonstrated ability to perform duties with a high level of professionalism, flexibility, judgment, cooperation, diplomacy and tact.

The Graduate Student Success Coordinator works collaboratively with Student Success, inclusive of Student Disability Services, Testing, and Tutoring; Program Directors and Academic Deans; Admissions; HR; Registrar; and the Center for Career and Professional Development to understand and respond to graduate students’ needs. This position is responsible for developing and implementing programming, advising, and tutoring support for graduate students in CAS, SBE, and the department of Education. This position requires high energy and a passionate commitment to the holistic graduate student experience. The individual must be flexible and work cooperatively and flexibly with others, assisting other staff members in the performance of their work. The position requires interaction with faculty, students, and staff on a regular basis, both virtually and in person, to meet the needs of the diverse programs in these areas. Strong interpersonal skills are essential in developing programming and ensuring student engagement.

Education/Training: A bachelor’s degree required.

A minimum of two (2) years in an administrative support role and experience within an institution of higher education is preferred.

No

An offer of employment is contingent upon successful completion of the College’s background screening process.

1

North Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources. Determinations for reasonable accommodation will be made on a case-by-case basis.

Yes

The pay offered to the selected candidate will be determined based on factors including (but not limited to) the candidate’s experience, qualifications, and training.

North Central College provides a comprehensive benefits package, which includes:

• All-inclusive medical, dental and vision group insurance
• Health and dependent care savings plans
• Employer-paid life, AD&D and disability group insurance
• 403(b) retirement plan with employer contributions
• Employee assistance plan resources
• Tuition waiver for full-time employees, spouse and dependent children
• Generous paid time off plans, including 3 weeks vacation to start
• 15 paid holidays per year, including 5 days during NCC Winter Break
• Free access to campus health center, fitness and athletic facilities, and library
• Employee discount program