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General Manager | Fine Dining | Boston
General Manager | Fine Dining | BostonOne Haus • Boston, MA, US
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General Manager | Fine Dining | Boston

General Manager | Fine Dining | Boston

One Haus • Boston, MA, US
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Job Description

Job Description

Position Title : General Manager, Intimate Fine Dining Concept

Location : Boston, MA

Base Salary Range : $120,000–$130,000

Compensation : Base salary + bonus eligibility

Benefits : Healthcare, Paid Time Off, Relocation Assistance

Equal Employment Opportunity

Position Summary

The General Manager (GM) serves as the senior operational leader of a highly refined, small-footprint, chef–driven restaurant. This role oversees all front-of-house operations and guest-facing service standards, while partnering closely with the Executive Chef and ownership to deliver an exceptional and memorable dining experience.

The GM is responsible for setting the tone of hospitality, maintaining operational precision, developing a high-performing FOH team, and ensuring that all aspects of service, financial performance, and brand execution are carried out at the highest level. This role requires professionalism, leadership presence, attention to detail, and the ability to thrive in an elevated, intimate service environment.

Scope & General Purpose

The General Manager leads the day-to-day management of the restaurant’s FOH operations with a focus on hospitality excellence, thoughtful service execution, and seamless communication between departments. Success in this role requires the ability to manage a small but highly skilled team, uphold exacting standards, and maintain operational systems built for consistency, warmth, and precision.

Key Responsibilities

Leadership & Team Development

  • Lead, train, and mentor all FOH staff, creating a culture of professionalism, collaboration, and hospitality excellence.
  • Conduct ongoing education—service technique, product knowledge, steps of service, and menu updates.
  • Foster a positive, respectful work environment that aligns with company values.

Guest Experience & Service Execution

  • Oversee all FOH service to ensure a seamless and warm guest experience from arrival through departure.
  • Uphold and refine elevated hospitality standards, ensuring thoughtful pacing, attention to detail, and strong guest connection.
  • Serve as the primary on-site leader during service, supporting and guiding the team in real time.

    • Operational Management

  • Oversee opening / closing procedures, systems, and daily service readiness.
  • Ensure accurate reservations management, guest communication, and table flow for a tasting menu–style format.
  • Manage facility needs, vendor relationships, maintenance schedules, and ordering for FOH supplies.

    • Financial & Administrative Responsibilities

  • Monitor and analyze P&L performance, labor costs, inventory, and profitability targets.
  • Manage scheduling, payroll approvals, labor strategy, and FOH cost control.
  • Support long-term planning around revenue, staffing, and operational improvements.

    • Cross-Department & Ownership Collaboration

  • Maintain open, proactive communication with the Executive Chef to ensure full alignment between FOH and BOH.
  • Work with leadership on menu rollout logistics, special events, private dining, and collaborative initiatives.
  • Participate in strategic planning around service model evolution, training, and guest engagement.

    • Compliance & Standards

  • Ensure strict adherence to safety, sanitation, and health regulations.
  • Uphold consistent application of all policies, procedures, and brand standards.

    • Required Experience & Qualifications

  • 5–7+ years of FOH leadership in a fine-dining or elevated chef–driven environment.
  • Experience managing a small, high-performing team in an intimate service setting.
  • Strong understanding of wine, beverage, and service technique appropriate to elevated dining.
  • Proven ability to lead with empathy, professionalism, and attention to detail.
  • Experience overseeing P&L, labor management, inventory, and operational systems.
  • Comfortable working in a fast-paced, high-touch, high-expectation environment.
  • Excellent verbal and written communication skills.

    • #AA

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