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Shift Leader
Shift LeaderPopeyes • Avondale, AZ, US
Shift Leader

Shift Leader

Popeyes • Avondale, AZ, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They understand the importance of providing and engaging environment for restaurant teams and the guest. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.

Essential Functions

  • Develop Servant Leaders-Puts your people and restaurant first-not yourself
  • Create Memorable Experiences-Creates a service experience so good the guest can’t wait to come back to Popeyes
  • Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

Responsibilities

  • Coaches, trains and develops team members around processes and procedures at each station
  • Actively participates in team huddles offering great ideas
  • Consistently thanks the team and celebrates success
  • Serves as a role model and coaches Brand service behaviors
  • Fixes bottlenecks, calls chicken drops and monitors Speed of Service
  • Makes sure the restaurant is welcoming and clean
  • Spends time with the guests in the dining room doing table touches throughout the shift
  • Supports the team to resolve guest concerns quickly
  • Ensures product quality and all standards are met on their shift
  • Provides ideas to the restaurant General Manager to improve guest metrics and feedback
  • Leads each shift by delegating duties, assigning tasks, and following up with all team members
  • Must be proficient in each are of the restaurant to assist when necessary
  • Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
  • Ensures accuracy of inventory and waste tracking
  • Reviews and approves invoices and inter-store transfers (ISTs)
  • Checks people charts and production planning and makes necessary adjustments
  • Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift
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    Shift Leader • Avondale, AZ, US

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