Office Administrator

Office Administration Manager

Do you get excited about growing with a new business? Do you value autonomy and yet thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life and in a business environment. At Surface Experts, we are the leading company in our industry for hard surface repairs.

We are seeking a qualified Office Administration Manager to help us grow. This is a remote position that requires attention to detail and the ability to take ownership of your day-to-day responsibilities.

Responsibilities

• Work closely with the sales division, field technicians and support center.
• Manage calendar and schedule last-minute stops for field technicians.
• Manage business operations including invoicing, price adjustments, accounts receivable, expenses and compliance.
• Schedule repairs and service appointments with team members and clients.
• Answer phones and take detailed notes.
• Handle all files (electronic and paper)
• Send estimates and update accounts for the sales team.
• Track Add-Ons
• Ensure Repair Photos are uploaded to our software program.
• Join and actively participate in regularly scheduled meetings.
• Engage with customers and Surface Experts support center to manage expectations for delivery and follow-up.
• Maintain Customer Database
• Develop and maintain reports and tools.
• Maintain Company auto fleet for maintenance, repairs, insurance and more.
• Places a high importance on customer relations and service.
• Willing to consistently update job knowledge by participating in educational opportunities, publications, and maintaining personal networks.

Required Skills & Qualifications

Flexible work from home options available.

Compensation : $42,500.00 - $50,000.00 per year

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.

Our Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

Serve Others

Be a Problem Solver

Trust the Process