Program Administrator

Job Description

Job Description

The Program Administrator supports the execution and ongoing success of device repair programs by coordinating activities across internal teams, customers, and vendors. This role plays a critical part in managing implementations, tracking timelines and deliverables, resolving issues, and documenting processes to ensure program objectives are met. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple initiatives simultaneously while serving as a key point of coordination and communication.

What You'll Do

Partner cross-functionally with internal teams and customers to establish implementation timelines, goals, and deliverables.

Coordinate and manage multiple customer implementations concurrently, ensuring milestones are met and risks are addressed.

Manage changes to implementation scope, objectives, and timelines by understanding customer needs and collaborating on solutions.

Track program activities, deliverables, and progress to support accountability and successful execution.

Develop and maintain spreadsheets, diagrams, and process maps to document project requirements and support scalable program processes.

Collaborate with Marketing on program needs, upcoming priorities, and strategic goals.

Investigate and resolve system- and customer-related issues, providing timely and effective solutions.

Identify opportunities for process improvement through planning, documentation, and cross-functional collaboration.

Manage vendor relationships to support seamless system integration and program operations.

Conduct data analysis to evaluate program performance, identify trends, and recommend improvements.

What We're Looking For

Bachelor's degree in Business, Operations, Marketing, or a related field; equivalent experience may be considered.

Minimum of 4 years of experience in program coordination, project execution, implementations, operations support, or sales support.

Strong proficiency in Microsoft Office and Google Workspace.

Proven ability to gather requirements, analyze information, and recommend practical solutions.

Excellent written and verbal communication skills with the ability to collaborate effectively across teams.

Strong organizational, time management, and multitasking skills with close attention to detail.

Comfortable working in a fast-paced, deadline-driven environment.

Why Batteries Plus

Join a company that powers people's lives every day. Be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.

Apply Today

Bring your organizational skills, problem-solving mindset, and passion for program execution to Batteries Plus, and help us keep the current flowing-one customer, one repair, and one program at a time.

EEOC Statement

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.

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