Graduate Enrollment Communication Counselor

Key Responsibilities

• Graduate Enrollment Communication and Technology
• Graduate Enrollment Counseling and Advising
• Graduate Enrollment Recruitment Activities, Planning, and Travel
• Assist with general functioning and events at GEM and the College of Graduate Studies

Knowledge, Skills & Abilities

• Ability to advise prospective students, applicants, newly admitted students, college staff, and other partners individually and in group settings on complex related matters; determine courses of action and proper techniques to utilize while engaged with individuals in personal interactions
• Ability to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally; as well as colleagues, the university community, and the public
• Must possess excellent oral and written communication skills
• Must possess excellent customer service and public relations skills
• Ability to interpret and apply program rules and regulations
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus
• Ability to maintain confidentiality and appropriately handle sensitive communications with students, employees and external agencies
• Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
• Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools
• Ability to learn student administration PeopleSoft, Filemaker, OnBase, CRM, and similar programs
• Ability to effectively balance competing demands to serve students within established service standards for Graduate Enrollment Management and to alert management if the service standard cannot reasonably be met
• Ability to identify and resolve student concerns with enrollment processes and procedures
• Working knowledge of document types such as transcripts, forms, and test scores
• Knowledge of university enrollment requirements and the graduate application process

Required Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two years of professional experience in one of the student services program areas or in a related field; A master’s degree in a job‑related field may be substituted for one year of professional experience

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Bachelor’s degree (Master’s degree in a related-field preferred)
• 2+ years working in a student services position
• Demonstrated experience working in a higher education enrollment management environment, preferably experience working with graduate applicants/students providing education advising and enrollment counseling
• Demonstrated work experience in communicating admissions and or student services policies and procedures to prospective graduate students and university constituents
• Demonstrated excellent written and oral communication skills
• Demonstrated knowledge of PeopleSoft, and customer service-based technology systems or demonstrated ability to learn or be trained in a broad range of technology systems

Compensation

Classification: Student Services Professional II
Anticipated Hiring Range: $5,083/month - $5,334/month
CSU Salary Range: $5,083/month - $7,228/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.