Reservations Admin

Job Description : Job Summary

The Reservations administrator is responsible for providing administrative support to ensure the efficient operation of the Global Direct Consumer / Trade Reservations Department. Answers system escalated emails and aids and support to all reservation agents. Effectively routes all inquiries to the proper individual / department with high quality and in a timely manner.

Essential Job Duties

• Maintain polite and professional communication via phone and email. Provides information by answering questions and requests.
• Performs administrative tasks, such as conducting research and complying with company policies when emails are being escalated or any other requests to Res Admin inbox.
• Anticipates the needs of others to ensure a seamless and positive experience. Supports department by performing tasks related to organization and effective communication.
• Display superior phone etiquette, meticulous record-keeping, and diligent follow-up skills, ensuring seamless communication and personalized attention to detail.
• Collaborate seamlessly with key departments, fostering optimal performance and smooth operations throughout and needs extensive systems and policy knowledge.
• Prioritize and complete assigned projects in a timely manner, meeting the expectations of the Reservation Manager and Executive Team Members.
• Maintain a comprehensive knowledge of all aspects of our luxury ships, enabling you to provide accurate and detailed information to guests.
• Uphold an unwavering commitment to our mission of Satisfaction, ensuring every interaction reflects our dedication to exceeding guest expectations.
• Continues to perform Reservations duties : taking incoming calls, following up with options created and making that is following the quality assurance standards.
• Perform other duties as directed by the Manager.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Competency

Experience : Minimum of three years in the cruise industry.

Skills / Qualifications :

Work Environment

Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic.

#LI-Hybrid

Physical Demands

Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.

Expected Hours of Work

The position is full-time. Occasional need for Overtime may be required.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.