Customer Service Rep

Job Description

Perks of Pratt?

• Paid Holidays from DAY ONE
• Insurance benefits and wellness reimbursement program within ONE MONTH of hire
• 6 Months: PAID vacation days
• 12 Months: FULL tuition reimbursement and PAID childbearing and parenting leave
• 401K Vesting
• Open Door policy
• Schedule Flexibility

POSITION: Customer Service Rep

Salinas California

$ - $ – Full Time

SUMMARY

To be the daily connection between our business and our customers. Work and manage customer related issues including order processing, generating accurate estimates and quotes, address all customer inquiries and complaints, reconcile daily production, provide accurate and timely inventories and work with manufacturing plant regarding forecasts, productions and more.

DUTIES AND RESPONSIBILITIES:

• Process purchase orders on timely basis for customer needs and production schedules
• Update and provide any required customer reports routinely
• Help manage inventory and warehouse items. Provides data and insight regarding availability of stock, slow moving, and fast moving items
• Provide Order Confirmations, PODs, COA’s and other reports to customers
• Attend team, office and plant meetings when directed
• Manage and maintain the inventory levels on all required inventoried items
• Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required which may include members of the management team
• Maintain customer files
• Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced
• Submit paperwork for tooling (cutting die/print plates) to be ordered by Tooling Coordinator
• Record and distribute customer order changes
• Coordinate accounting credit forms for approval
• Process paperwork for quality related issues
• Assist sales personnel as needed on customer accounts
• Adhere to daily machine schedule. Make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals.
• Communicate with necessary supervision to avoid problems between plant and customer
• Develop working relationship with all other plant department employee/managers.
• Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.
• Additional duties may be assigned by management.

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• 3 years’ experience in a manufacturing environment
• 2 years’ experience in agriculture produce (strawberries preferred).

Candidates are PREFERRED who offer the following:

• Experience in the corrugated container industry
• Computer literate (MS Excel, MS Word, Gmail and operational software specific to our company)

LANGUAGE SKILLS

• Excellent communication skills. Must be comfortable talking on the telephone regularly
• Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals.
• Ability to write business reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

REASONING ABILITY

• Ability to apply common sense understanding to make decisions and or carry out instructions furnished in both oral and written form
• Ability to solve a variety of problems and deal with situations where limited information or standardization exists.
• Ability to work in a fast paced environment and be able to multi task daily

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

PHYSICAL DEMANDS

• The employee is regularly required to stand, walk, talk and hear
• The employee is sometimes required to use hands, reach with hands and arms; and stoop, kneel, crouch
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus and work with computer screens

LEADERSHIP ATTRIBUTES

• Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting
• Excellent crisis manager who demonstrates a high emotional control under adverse conditions and can lead personnel to a successful resolution
• Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques
• Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness