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Customer Service Representative
Customer Service RepresentativePrideStaff • Stow, OH, US
Customer Service Representative

Customer Service Representative

PrideStaff • Stow, OH, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Service Representative - HYBRID

Pay : $20.00 per hour

Shift : 12 : 30 PM - 9 : 00 PM

Training Hours : 9 : 00am - 5 : 30pm (1st 4 weeks)

Key Responsibilities

  • Answer calls and assist with questions from franchise distributors.
  • Assist franchise owners with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications.
  • Provide technical support concerning information and specifications for products provided in our Tools catalog and catalogs of our other suppliers.
  • Input orders / purchase orders / quotations utilizing internal ordering software systems.
  • Work cross-functionally with subject matter experts to resolve open questions.
  • Assist customers with warranty, returns, repairs, identification of parts, and new defective products.
  • Other duties as assigned

Key Requirements

  • High school diploma or GED equivalent
  • Must be available to train on first shift
  • ASE certification, automotive experience, tool experience, or related trade school degree a plus
  • On the job experience in working with general automotive mechanics a plus
  • 1+ years of call center experience or equivalent experience in dealing with customers
  • Suggestive sales experience
  • Experience with MS Office and Excel
  • Effective verbal and written communication skills
  • Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
  • Ability to empathize with customer concerns while maintaining a professional demeanor
  • Ability to learn quickly on the job
  • Ability to multi-task in a fast-paced office environment
  • Ability to answer calls as a primary function of the position

    • Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.

    Compensation / Pay Rate (Up to) : $20.00 - $20.00

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    Customer Service Representative • Stow, OH, US

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