Operations Manager - Cleveland

Who Is Anew?

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

The Anew Mission

The mission of Anew Behavioral Health is to provide life changing care to all that we serve. Anew was built by clinicians and is operated exclusively by clinicians who are committed to providing positive, strength-based, integrated and individualized solutions to best serve you and your loved ones.

The Anew Vision

Anew is committed to creating a world without stigma and a life without limits. In our world, every day is an opportunity for a fresh start, and anyone can Begin Anew.

SUMMARY :

The Operations Manager (OM) provides administrative support to all employees at the assigned site(s) and ensures that quality services are provided to clients. The OM also represents Anew Behavioral Health for the site(s) and builds / maintains relationships with external vendors, providers, and contract personnel.

Duties and Responsibilities

• Recruit, train, and supervise location staff, including clinicians, administrative personnel, and support staff.
• Foster a positive and inclusive work environment that promotes professional growth and development.
• Conduct regular performance evaluations and provide coaching and feedback to ensure high performance and accountability.
• If OM is LPCC or LISW it is the responsibility of the OM to sign off on notes and provide 1 weekly group supervision.
• Ensure adherence to all relevant regulations, licensing requirements, and accreditation standards.
• Coordinate and participate in quality assurance audits, striving to achieve a minimum score of 80% per site and work quarterly with QC Team to review quarterly / monthly intake, treatment plan, and ongoing audits.
• Implement corrective actions and improvements as needed to maintain and enhance service quality.
• Oversee relationships with external vendors and service providers, negotiating contracts and ensuring service delivery meets expectations.
• Monitor vendor performance and address any issues or concerns in a timely manner. Collaborate with the Operations Manager and executive team to develop and execute strategies for client acquisition and retention.
• Monitor client census and service utilization, aiming to achieve a minimum of 150 clients averaging 50 units of service per month per site.
• Provide 16 Hours of Billable Services per week and complete 1 Monthly CEU to be uploaded to the Anew Academy.
• Cultivate positive relationships with clients, families, referral sources, and community partners to support business growth and client satisfaction.
• Promote a positive organizational culture aligned with the agency's values and mission.
• Monitor employee satisfaction and turnover rates, aiming to maintain a turnover ratio of no more than 20% annually.
• Implement initiatives to enhance employee engagement, morale, and retention.
• Other duties as assigned.

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